Yes.  You won't be able to read the answers to the member, but you can reset (clear) them.  This will force the member to set up new answers and/or questions the next time they log in.  This can be done two ways:

  • Use Tool #72 "Update ARU/Home Banking Access" and click the Reset Security Questions button.
  • In Inquiry/Phone/Teller, click the Home Banking Mbr button then use F11-Reset Quest.