This means the receipt printer was not set up correctly in ProDOC. Follow these steps to resolve this issue:
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Double click on the ProDOC icon by the system clock to open the "Setup" window
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First, ensure the "Used stored settings" box underneath the "Receipts Printer" line is checked
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Click on the "..." button to the far right of the "Receipts Printer" line
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In the drop down, ensure your thermal printer is selected
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On the bottom left of the printer setup window, ensure the size is "Roll Paper 80x297mm" and that the source is either "Document(Feed Cut)" or "Form(Partial Cut)"
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Click OK out of all setup screens
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Reprint a receipt to test