When we communicate with a member, it will be via an email to their Bill Pay product.  This could be an answer to their payment inquiry, or an update on their case, or because we have been alerted to an issue regarding their Bill Pay account, etc.

When the member logs in, they will see a “You have a new message!” prompt.  They can click the link at that time. 

  • NOTE: If they dismiss that prompt and need to find their messages at a later time, that is also possible:  At the very bottom, right hand corner of any page in bill pay there is a link called My Messages.  They can go here at any time to view any messages we have sent them.