In some cases, the general upload file that is received by CU*Answers on a daily basis only contains accounts where a member has had a change to their account.  Contact your OTB vendor to see if you can request a full file to be sent so that all card information would be sent in the upload file to CU*Answers.  (In some cases if your CU is already being charged for the upload it is possible there would be no change in price to have the full file sent over.)