The data file TIERDS holds the Rewards points transactions (Earned, Redeemed and Expired Points). It also holds a running balance in the Remaining Points field. Review the data to see if the transactions calculate to the remaining points value. If not, you will receive this error. This error is caused by either a Beginning of Day error or an error in processing the redemption function. The values will need to be updated to resolve this issue by a Client Service Representative.

For more information about Tiered Services, use the related item link below.