If you need to allow an employee to perform upload and/or download tasks (FinCEN, AIRES, ALM, uploading G/L entries to post, etc.), you must first complete the iShield Security Access Request form and have it signed by your credit union’s designated Security Officer to sign.  Once our Client Services team receives your signed form and verifies it, a request will be submitted to our System i administrators, and you will be notified when the new permissions have been granted.

This process will require 2-4 business days to complete.  But that’s not only because of the time it takes to do the work.  This is one of those unique situations where we build a deliberate speed bump into the process as a critical protection to you.  It will always raise a red flag for us if someone calls from a credit union insisting that they receive immediate new access for a last-minute download.  And it should raise a huge red flag to you, too.  Our procedure is intended to protect both your employees and your business.

Once that has been granted, your internal security officer will also need to grant the user access to one or more of the following tools, using the CU*BASE Employee Security feature.
  • #1375 Data Transfers (Upload or Download)
  • #349 Download Files to DOTM Server (similar to #1375 but uses an alternative software tool for the download)
You can review user authority using Tool #1355 Download/Upload Authorized Users Inquiry (information from this inquiry is updated at the end of each business day).