Online banking is activated via Tool #14 Member Personal Banker and select the Online banking/ARU (activate, change PIN/password; view password history) option. Audio Banking is activated via Tool #1072 Update Audio Banking Access (ARUPIN)

First check to see if you can view images via online banking. If you can view them in online banking but not CU*BASE (or vice versa), contact a Client Service Representative. If you cannot view them in either place, or if they take a really long time to load, you may wish to contact your check processor to see if they are experiencing any difficulties. Remember that we retrieve the images from them and present them to you via the link in CU*BASE and to your members via online banking. If your ch  More...

Credit unions have the option to have teller check holds based on business or calendar days. Use Tool #849 Automated Holds Configuration to update how the system calculates holds. If you select to have the system calculate using only business days you must also launch Tool #243 Configure CU Non-Business Days which allows a credit union to indicate what processing days they follow (Sunday through Saturday), to indicate whether the credit union observes all standard Federal holidays, and/or t  More...

Contact a CSR for assistance with this issue. The impact of the solution may vary from situation to situation.

Yes, as long as you know the Check Number and Bank ID to start. Launch Tool # 889 Updtae CU Check History to work with the Check Register. Since you know the check number and bank ID, enter this information in the appropriate boxes, then press enter. You will then see a Check Disbursement Information screen with blank information except for the check # and bank ID that you just entered. (Notice the ADD notation in the top right hand corner of the screen.) Fill out the information needed to co  More...

Yes. Since this vault is a shared resource, it's important that we all do our part to keep it running as efficiently and smoothly as possible for everyone who uses it. One of the ways to do this is to use appropriate settings when scanning hard-copy documents in to be stored in the vault. For photo IDs , the rules are baked right into the CBX software, so if you scan an ID, the Native Receipts system will automatically optimize the image to use grayscale, 100 dpi resolution, and a scan si  More...

If your check processor is CU*Check Item Processing, check images are retained for the same time period as transaction history. Other check processors may have a different retention schedule.

This comes from Fiserv's records, which are provided to them by the Federal Reserve (through the FRB's Checks Department).

You can edit and delete erroneous documents. This is performed through idocVault and cannot be done on CBX. Anyone that is in the CUADMIN user group on idocVault, will have permissions to edit any document. They can delete, edit indexes, or move it to another table. For example if a receipt ended up in the Photo ID table they could move it to the receipts table. If they do not see the edit button (All the way over on the right of the document list in idocVault) then either they don't have pe  More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

The member will be subject to the teller credit union's configured check cashing fee (the shared branch where the transaction is being performed ) and the fee will post to the teller credit union's configured fee G/L. NOTE: The system will use the member fee, not the non-member fee, in these cases.

​ For General Support and CBX Assistance: Use the AnswerBook to submit a question to the Client Services and Education team. You can access the AnswerBook via a CBX session by selecting the @ symbol and asking a question, or by logging in and asking a question. You can also call 616-285-5711 or 800-327-3478 and follow the menu prompts to reach a representative. For Technical Support: Use the ConnectWise ticketing system to submit a question to the Network Services team. ConnectWise Client P  More...

There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

These files should automatically be placed into the correct spots to ensure that Iaccess continues to work without any problems. If you want to verify that you have received this file you can follow these few steps: Open My computer Navigate to c:\users\public\documents\ibm\client access\ Verify the current file size of “cwbssldf.kdb” If this file size is 30kb then everything worked correctly and you don’t have to do anything else. If this file size is different follow steps   More...

Yes. The CU*BASE Budget tool is designed to set the base budget by using the historical record-keeping features of its General Ledger. Through the comparison of historical budgets and actual financial activity, CU*BASE can project a detailed budget in a single pass. Once your Budget is created, you can then use the Finanical Report Configuration to bring in your budget totals to perform your analysis.

Yes. There is a technique for reviewing and manually adjusting branch allocation calculations for projected asset and liability balances. See the Budgeting with CU*BASE booklet for instructions. NOTE: The classical budgeting tools also contain a “Close a branch” function which zeros out monthly figures from your budget starting with a month you specify. But this does not affect projections for asset and liability balances used in the modeling tools.

No. CU*Talk includes a mechanism to intercept and automatically downsize the balance sizes to the maximum number of digits CU*Talk can handle and reformat the dates from the database before sending it on to CU*Talk to be relayed to the members. Amounts that too large will cause a generic message to be read to the member that the amount is currently not available. Our plan is to address that if and when we start seeing member balances and activity grow to the point that CU*Talk needs to be abl  More...

Trust accounts can be set up as either individual or organizational depending on the legal nature of the trust. Following are recommendations for handling situations when a member wants to set up a membership where the primary member and the first joint owner are, in essence, the same person. This happens most often for trust accounts. Currently in CU*BASE there are two ways to handle trusts: For trusts that use a person’s SSN (where you do not have a separate TIN for the trust), set up th  More...

For e-statements, use the PESTMTN2 report, archived in a credit union's CU*SPY under the Member Services category. This report is generated once a month when e-statement emails are sent. This report, along with the PCMMSG delivery report for Member Connect messages, can assist a credit union with identifying the reason why a member might not have received an expected email or how many members you are trying to send emails to that have an invalid email address. Both reports are automatically  More...

Since the system will be unable to respond with a balance, it will also be unable to log the text message against the member's account number, which means it cannot be included when fees are tallied. So although the member may still be charged by their mobile phone provider for text messages they send, they will not be charged the usual text message fees by the credit union via CU*BASE (nor with the credit union be charged for that item).

Yes, this is possible in most cases, at least for the monthly balances that are used by most budgeting tools and trending dashboards. Since importing detailed history of debits and credits to G/L accounts might not be possible, keep in mind that functionality may still be limited for some tools. Contact Keegan Daniel, VP Professional Services, at kdaniel@cuanswers.com to discuss your options for either flooding data into your database or manually entering data that could be used by the budget to  More...

When it comes to filling in your budget worksheet, it’s important to understand the distinction between the classical budgeting calculation (% increase or decrease based on previous year figures), versus how the modeling projections are determined: With the classical budgeting tools, CU*BASE calculates individual branch G/L figures, one month at a time, using previous year data, then shows you the total of those figures on the screen – it does not figure a total then spread it among   More...

Yes. We call that the “classical” budgeting method and you can do this without using any of the modeling tools if you like. You’ll still need to do steps 1 2 to configure your chart of accounts, then proceed directly to step 9 and budget all of your income and expenses using the same technique, using as many passes as needed for different calculation parameters.

The member will be subject to the teller credit union's configured check printing fee (the shared branch where the transaction is being performed ).

As of May 2025, CU*Answers and its cuasterisk.com network partners provide services to 382 credit unions in 44 states, representing 2.87 million members.