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  • 1. Will the RDC option to post directly to a loan deposit any amount over the payoff to my savings account? Public
    Preview
    If a user submits an RDC check that is for an amount over the loan payoff, a error message will appear and not allow them to proceed. In this case, the check would need to post to their savings/checking account and a transfer to pay off the loan would need to be posted separately.
  • 2. Will remote deposit capture (RDC) checks processed using RDC-IQ post immediately? Public
    Preview
    Assuming everything is working normally, most items posted using RDC-IQ posting services will post within seconds. By the time the member navigates to their account, the money will already be deposited.
  • 3. Where can I get data on the checks members deposit through my mobile app’s Remote Deposit (RDC) feature? Public
    Preview
    The approach to finding data on mobile check deposits, or Remote Deposit Capture (RDC) activity, will depend on what systems and processes are used to post them to the member’s account. If deposits are automatically posted : Check out Tool #1985 Auto-Post RDC Deposit Dashboard to find a listing of every posted deposit (or attempts that ended in error), for any date or time period you are interested in. Total amount and number of checks are included for quick reference. Interested query-w  More...
  • 4. Can I process my Remote Deposit Capture deposits interactively? How does RDC-IQ work? Public
    Preview
    When members post check deposits via RDC, what’s most important to them is getting the money into their account quickly. RDC-IQ is the fastest way to post RDC transactions to your member accounts – and the most cost-effective for your credit union. RDC-IQ is the near-real-time posting service solution you’ve been waiting for! If you use eDOC Innovations as your RDC back-end processing vendor, then take your RDC program to the next level. When a member deposits a check via  More...
  • 5. Can a member do a mobile deposit to a loan suffix, or just share suffix? Public
    Preview
    Your credit union actually gets to decide which types of accounts can receive direct RDC deposits, including both savings/checking accounts and loans. For loans: Launch Tool #458 Loan Category Configuration , select the category, then select Audio/PC Bank . The last option listed is to allow payments via RDC. For savings/checking products: Launch Tool #777 Savings/Checking Products Configuration , select the DIVAPL, then choose ARU/Online Banking . The last option listed is to allow deposi  More...
  • 6. Are there any features being sunset when the new look for "It's Me 247" is released? Public
    Preview
    Yes, there will be a few features we are not bringing over into the new mobile first design. Features being permanently sunset: Promise Deposits - As most CUs and members have fully embraced RDC with its available near-real-time posting option, we made the decision not to bring the Promise Deposits feature into the new modules/mobile first design. Member-selected color themes, picture albums, and start page - The start page feature has been replaced by the Favorite accounts and Favorite feat  More...