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1.
What do the symbols mean in the transaction description of my ATM/debit and credit (EFT) transactions?
When you see one of the following symbols ($, *, #) in the 8th position of the transaction description of your EFT transaction, that indicates that the transaction was processed as a special type. You can view the transaction description either in the member transaction inquiry (account history) or via ATM/Dbt/Crdt inquiry and maintenance tools. As an example, the transaction description for a recurring debit withdrawal transaction will begin with: DBT/WDR* * indicates that the transaction was More...
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2.
What methods does CU*BASE have for reversing member transactions and correcting the teller drawer?
A member comes in to the lobby and presents a paycheck, requesting some in cash and some to be deposited as a payment on his loan account. On his way out the door he remembers that he already sent the loan payment in the mail and wants to cancel the transaction and just cash the entire check. How do you adjust his accounts? CU*BASE gives you several ways to correct a transaction that has been posted to a member's account, as well as to make corrections to the teller audit keys that record al More...
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3.
I know the look and navigation will be different, but will there be any brand-new features introduced with the new look for "It's Me 247"?
Yes! Here's a list of just a few of them: Stuff members will love: Favorite accounts - Which accounts they want to see front and center when they log in. Favorite features - Features they want to see along with their favorite accounts, like quick transfer, eStatements, and bill pay. Member messaging - Neat little scrolling ads that pop up to alert members about messages they've received, documents ready for eSignature, password change reminders, and 1Click offers. And our favorite new More...
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4.
I have a foreign check that I will be mailing to Processing Alliance for collection. When filling out the Foreign Item deposit form do I list the check for face value or use the current exchange rate to calculate the actual value of the check?
Foreign checks should be sent to Processing Alliance at face value. Exchange rates change daily. CorpOne will process the Foreign checks and post the true value including the exchange rate once they have received credit for the item(s). The credit union can view the transaction history on MemberView and post funds accordingly. check 21
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5.
How do you make it so a member cannot enroll in Remote Deposit Capture?
We first suggest unenrolling the member by clicking the “Unenroll” button located, in the middle of the admin tab on the iDocVAULT screen. Then you can uncheck the “Mobile Enabled” box as well. This will make it so the member receives an error when they are trying to enroll in Remote Deposit Capture. The only way they would be able to enroll again is if someone at the credit union checks that box for the member.
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6.
How long are things such as transaction history, GL and check history, and credit report data retained?
For CU*Answers online clients, effective in March 2017 the standard online retention is 12 months for basic savings and checking accounts, and 48 months for all certificates, IRAs (shares and CDs), HSA share and checking accounts, club accounts (such as vacation, holiday, Christmas), tax escrows, and all loans. Prior to March 2017, data retention was 6 months for savings/checking, and 24 months for other member transaction history . Note that when this data is purged, it also removes the additio More...
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7.
How do I post to CU*BASE my remote deposit transaction that come in through eDOC Innovations products?
Refer to the Posting Your Remote Deposits to CU*BASE - Using eDOC Innovations Products manual for details. A link to this booklet is provided below. This document will show you how to post your remote deposit transactions that were made via an eDOC Innovations CheckLogic product into CU*BASE.
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8.
What is not affected by 7-day back office processing? What do ACH transfers, OTB transactions, Remote Deposit Capture (RDC), and eAlerts have in common?
The following things are not affected by 7-day back office processing changes implemeted in February 2019. ACH - ACH will continue to process as always. OTB - OTB is not affected by 7-day back office processing. RDC - Deposits are processed seven days a week or by credit union configuration. eAlerts - These are sent with an automated process that is not changed with 7-day back office processing.
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9.
The entire transaction description from Miscellanous Receipts is not carrying over to the General Ledger history. In the Miscellanous Receipts screen you can type 25 characters, but only 15 are printing in the G/L. How can I see the entire 25 characters for balancing?
The Miscellaneous Receipt Monthly Analysis Report (Tool #533) can be used to print all 25 characters of the transaction description, and should be used for balance and reconciling the General Ledger.
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10.
How many remote deposit capture (RDC) transactions are we allowed to have when posting via RDC-IQ?
You can post an unlimited number of member transactions using the RDC-IQ posting service.
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11.
Can we batch post Remote Deposit Capture (RDC) transactions with more than one vendor?
Yes. CU*Answers currently provides RDC Posting Services (batch posting) for both eDOC Innovations and UrbanFT. These can both be processed simultaneously. This scenario is used when a credit union migrates from one vendor to another. NOTE: Multiple vendors are not supported with RDC-IQ.
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12.
When I use the "credits only" or "debits only" buttons in transaction history, I don't always see the transactions with the date I entered.
As described in this AnswerBook item , this has to do with the unique way in which transaction records are displayed in this inquiry screen. You might get better results after you use page up or down, then use the debit/credit button. The most important thing to remember is that the date you enter is just a target, not a true filter. Because transactions must be listed in the order in which they were posted (in order for the resulting balances to make sense), the list will always “try&rd More...
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13.
When I display transaction history, sometimes I have to use page up to get to the transaction I actually want. Can the list be sortable, or maybe just list the most recent transaction automatically at the top?
The transaction history screen is rather unique compared to other lists in CU*BASE. First, because it contains a Resulting Balance column which shows the change in the balance as each transaction was posted. Those balances are difficult to read when presented “backwards” with the most recent at the top. Second, remember that CU*BASE stores many months of transaction history. So the list you see when the screen first displays is not at the “top” of the list, but actually More...
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14.
When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $ More...
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15.
When should I suppress a Reversed transaction to keep it from appearing on a member's statement?
Our recommendation is to suppress the transaction if it is the last transaction for that day. If there are transactions after that, do not suppress the transaction. It will affect the running balance shown on the member's statements. TIP: When you do decide to suppress a transaction, we recommend you place an asterisk (*) in front of the transaction description. When a credit union employee looks at transaction history, it will be easy to see that this transaction has been suppressed and More...
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16.
When I use the "Print Receipt" button in transaction history to reprint a receipt in the vertical format, what will show in the Account Summary section at the bottom?
If you use the Retrieve e-Receipt feature from the pop-up window that appears via that function in Transaction History, you can pull the image of the original receipt you saved to your image vault, complete with whatever was shown in the account summary section at the time the receipt was originally generated. However, if you use the Print feature instead to simply recreate the receipt using the stored data, vertical receipts are currently unable to recreate the account summary showing wha More...
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17.
Why did a member who has elected to opt out per Reg. E receive a non-return fee on a debit card transaction?
In many cases, the reason an opted-out member receives the non-return fee is because this transaction is a recurring payment. Recurring transactions are not covered by the Reg. E Opt In/Out requirements. You can identify this by the * after the DBT/WDR trans description on the member's transaction history. Recurring transactions are posted and fee'd even if the member is Opted Out.
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18.
Can I change the transaction description that appears on a specific member transaction?
Yes. Use Tool #918 Update Trans Desc IRA/HSA Post Codes, choose the appropriate suffix, then change the description. You can also add an additional line (secondary transaction description) in addition to the primary description. These changes will become a permanent part of the member's transaction history and will appear in CU*BASE transaction history screens as well as in online banking. Remember that changes will NOT affect member statements (including e-statements) that have alre More...
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19.
Why does CU*BASE require two steps to perform a teller correction - deleting an audit key and completing a member transaction reversal?
Because of CU*BASE design to integrate directly to the general ledger is one of its most impressive features, the teller system needs to process as its own section. In order to discourage inaccurate or misleading transaction reversals or back-dating, the dual system segreates the teller drawer (cash) from the member transactions and balances. If the two steps are not completed correctly, the general ledger will be out of balance. Fortunately you can use Tool #31 Reverse Tran/Adjust Drawer (Same More...
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20.
Is it possible to print a check to a vendor without creating an invoice? If so, can that payment be recorded in the vendor’s Accounts Payable history?
You can use the “Print CU Checks” feature to cut a check to any vendor, including vendors that have been configured in your CU*BASE Vendor database, without creating an invoice record, if you wish. If you want that item to show up in the vendor's history (and update their YTD amount paid for the current year only ), you will need to perform a separate step to add the record manually. Here are the steps: Step 1: Printing a Quick A/P Check In a nutshell, you will be using Tool More...
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21.
When I reverse an NSF fee for a member, does that change the NSF history statistics as well?
No, those statistics are only updated when the original posting program charges a fee to the member. The idea behind this stats file is to record the member was NSF when the item originally came in, regardless of why. There may be several reasons why you reverse the fee, not all of which would mean the history should be changed. (For example, say the item came in NSF but the member had called and said his paycheck was coming tomorrow, so you gave him a break and reversed the fee. In this cas More...
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22.
Where is the best place to find teller transactions for today. Can I also view prior day's listing?
Today's teller transactions can be found in the teller drawer audit listing. This includes Outside Checks, In-House drafts, member transactions and Misc. Receipts and Advances. If you need a previous day you can view the Teller Daily Activity Report LTLAU2 found in CU*SPY.
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23.
My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma More...
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24.
When looking at the ATM/Debit Activity screen, what is the Process Code and how does it affect how member's transaction is being processed on CU*BASE?
The Process Code or PROC CODE on this screen refers to which accounts CU*BASE is going to look at to see if we can authorize the transaction or which account we are going to process against when the vendor is sending a completion. It is a 6 digit field and is broken down into 3 sections to determine how CU*BASE should process the transaction. First is an explanation of how this 6 digit code is broken down and what each segment refers to: OO FF TT in this example the first two digits would More...
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25.
When processing a teller transaction that requires a Miscellaneous Receipt, a receipt is generated that just shows Cash Withdrawal. How can I get the receipts to show the description of the Miscellaneous Receipt used?
The detailed printing of a receipt for a Miscellaneous Receipt transaction is defined within the device configuration. To verify whether or not your device is configured to print the detail, you can launch Tool #326 CU Hardware Configuration. Select your workstation from the list and make sure that the Miscellaneous Expense/Receipt box is checked under the Application Receipt Printing column. Future receipts will print the detail after the option is selected.
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