With AnswerBook, your members, staff and prospects (i.e. consumers) can get answers to their questions 7/24..  And, as new knowledge articles are added from questions not found in your knowledge base, your knowledge base naturally grows allowing more consumers to help themselves and significantly reducing the number of email inquiries.  In fact, several studies have found up to 85% of consumers' questions can be answered by a robust and dynamic knowledge base.

Did you know that for consumers the two most important aspects of your Web site are that it is continually updated and easy to navigate?  In fact, if your consumers cannot find what they're looking for within a few short minutes, they will pick up the phone and utilize your siginificantly more expensive support channel.  With the AnswerBook, your consumers can quickly find the specific answers to their questions -- without hunting through your Web site's navigation -- and link to your broader marketing information as they see fit!  Fast and easy are the most critical elements of usability and AnswerBook gives your Web site just that!