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  • 1. How can I contact CU*Answers for CU*BASE software or Technical Support? Views: 320 Featured Content
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    ​ For General Support and CU*BASE Assistance: Use the AnswerBook to submit a question to the Client Services and Education team. You can access the AnswerBook via a CU*BASE session by selecting the @ symbol and asking a question, or by logging in and asking a question. You can also call 616-285-5711 or 800-327-3478 and follow the menu prompts to reach a representative. For Technical Support: Use the ConnectWise ticketing system to submit a question to the Network Services team. ConnectWise   More...
  • 2. What are the directions to CU*Answers from the Gerald R. Ford International Airport? Views: 173 Featured Content
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    We are very close! Leave the airport terminal and proceed to the stop light on 44th St. Turn right onto Patterson Street. Take Patterson to 28th Street and turn right. You will go through 5 traffic lights - the last one being at Charlevoix St..Shortly thereafter there is a blue and white sign on your right that says Centennial 6000 - CU*Answers . (We are right across from Walmart on your left.) Turn right into the entry way. Our building is on your left. Parking and our entrance is behind th  More...
  • 3. How do I test a topaz signature pad in a Windows environment? Views: 1027
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    First, verify that the SigPlusBasic software is installed on your workstation. If it is there should be a Program Files\SigPlus folder. If there isn't, install it through the installation disk that came with the signature pad. Once it is installed, follow these steps: 1. Verify that the signature pad is connected to the computer. 2. Locate the Demo.ocx program and run it. Depending on how the SigPlusBasic software was installed it, there may be a shortcut on your desktop otherwise the Demo.o  More...
  • 4. What does O.F.A.C. stand for and what is its purpose? Views: 1023
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    O.F.A.C. stands for the Office of Foreign Assets Control and is a part of the U. S. Department of the Treasury. The following definition was found on the OFAC web site: The Office of Foreign Assets Control ( OFAC ) of the US Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the prolif  More...
  • 5. Why does the Michigan Driver's License number I keyed in come back from IDENTITY CHEK with a response of "Invalid DL, format OK"? I verified that the number I keyed matches my member's license. Views: 950
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    Michigan is one of eleven states which create the Driver's License (DL) number using an algorithm called the Soundex Code. Using this algorithm, a person's first name, full middle name (or middle initial), last name, birth day and birth month (but not year) are combined to create a unique number starting with the first initial of his or her last name. Other states using the Soundex Code are Florida, Illinois, Maryland, Minnesota, Nevada (prior to Jan 1998), New Hampshire, New Jersey, New York   More...
  • 6. How do I reset an Epson TM-T88III printer in order to clear its memory? Views: 907
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    Note: this procedure also works with Carswell printers. (1) Turn the printer off. (2) Hold the FEED button while turning the printer back on. (3) Continue to hold the FEED button until the error light starts flashing. (4) Clear the paper by pressing the FEED button. Your printer's memory is now cleared.
  • 7. What are the network routing requirements for CU*BASE GOLD? Views: 615
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    CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.96/27 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 63.150.21.96/27 63.239.100.32/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216  More...
  • 8. When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean? Views: 596
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    The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. A2A/DEP A deposit made   More...
  • 9. What is a Source of Receipt and how do I get a copy of one? Views: 516
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    Source of Receipt (SOR) is the paperwork that accompanies the checks to the Check Processor. It is the documented proof of when and from whom the checks were received. SOR provides the ABA# of the bank the checks are received from, the date of the cashletter, the amount of the bundle the check was in, the position of the check in the bundle(checks before after), and the tracer number assigned to the check. SOR resolves most research issues and is needed to track the progress of a check from   More...
  • 10. I am receiving a "PC5250 License Error" with an error code when trying to launch a print session. Views: 498
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    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} When launching a print sessio  More...
  • 11. How do I find my workstation's IP address? Views: 456
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    To find your workstation's IP address you can perform the following actions: Click the Start button, then Run In the text box type cmd and press the Enter key Type ipconfig Under Local Area Connection, to the right of the row labeled “IP Address” you will find the computer's IP Address
  • 12. We are receiving error ' CWBCO1052 ' when attempting to sign into print sessions on a new installation " The key database password is incorrect. Passwords are case sensitive ". Views: 454
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    This is an issue when trying to access the IBM iAccess Key Database that holds all the certificate information necessary for using SSL. Make sure you've run the updates.cubase.org for enabling encryption as well as the everyone permission to ensure all users can access the key database file. Next you will want to access the IBM iAccess for Windows either through Control Panel or the Start Menu and go under the Secure Sockets option. Select 'Use default key database' if not already se  More...
  • 13. IBM iAccess Client Installation Instructions Views: 438
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    The only requirement for installation of version 1.1.7.3 Build 8031 IBM iAccess is Admin privileges on the workstation to perform the install. It will install for all users, and it will install a 32bit or 64bit version based on the computer’s configuration. This installer is available through a link on updates.cubase.org (it will read, ‘IBM System I Install: Click Here’). Once the installer is download, right click on the file and select ‘Run as administrator’. The   More...
  • 14. What is stand-in processing? Views: 400
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    Simply put, it is a way for your members to continue using interactive services such as audio response and online banking, ATM/debit cards, and online credit cards for their financial needs, even while CU*BASE is off line for normal daily or monthly processing. CU*BASE uses a special style of stand-in processing that allows for continued use of CU*TALK audio response and It's Me 247 online banking services even during the night when we perform end-of-day and end-of-month processing. Refe  More...
  • 15. What's the best way to create a Representative Payee account on CU*BASE? Views: 388
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    In a nutshell, you will set up a Membership Designation Code for Representative Payee, with the label for primary name set to Beneficiary and the label for the joint owner name set to Rep Payee. Then the procedure is to open the membership in the beneficiary's name and SSN, then put the representative payee's SSN as the joint owner (type J secondary name link). TIPS: Remember that in CU*BASE the words joint owner simply are used to describe a particular record type in the Se  More...
  • 16. What is the difference between an ISP and a Browser? Online banking requires the browser has 128-Bit encryption. How do my members update this encryption level? Views: 368
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    An Internet Service Provider (ISP) is the company from which you purchase internet access services (like AOL or IServ). A browser is a piece of software on your PC which allows you to access things like web sites, Internet access. Examples are Microsoft Internet Explorer or Mozilla Firefox. Upgrading your browser is important. It insures you have the most current version with the most up-to-date features, speed and options. But in most cases what is needed the most is to upgrade the encryption  More...
  • 17. Do you have an explanation for members concerning the APYE calculation on their statement? Views: 345
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    Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period,   More...
  • 18. How can I find a record of the Social Security Administration (SSA) Company ID consolidation changes made with the 16.10 release? Views: 335
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    With the 16.10 release we have developed a new cross-reference system that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” Refer to the linked to Answer Book items for more information about this feature. At implementation of the release two reports were placed in your credit union’s HOLDxx OUTQ. The first, CNV40003, lists all  More...
  • 19. What do the various device and print job statuses on the iSeries mean? Views: 328
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    When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...
  • 20. When are the ACH debits and credits posted? Views: 258
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    Once the ACH file is received from the Federal Reserve, the ACH file is uploaded to CU*BASE. To see details of the upload process, refer to the related items and links listed. The CU*Answers Operations team recieves and processes ACH files four times a day. The credit union configuration determines whether your credit union posts credits, debits, both credits and debits, or neither. On occasions, a client may request to have their ACH debits or credits posted early. Please contact a Client   More...
  • 21. I am not a managed client of Network Services. How do I join my Windows 10 iSweep to my domain and create the necessary folders? Views: 254
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    As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...
  • 22. I'm looking for some special Credit Bureau Comment codes for bankruptcy, but don't seem them in online help. Where can I find these? Views: 249
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    The following old special Comment codes are no longer valid now that your credit data is being reported using the Metro 2 format: BU BV BW BX BY CA CB Instead, use the Consumer Information Indicator field on the loan account to report bankruptcy. This can be changed using Tool #20 Update Account Information on the loan account (click the Credit Reporting Info button to display the the Credit Bureau Reporting Information screen). NOTE: You only need to report bankrtupcy once. If the bankrup  More...
  • 23. I have a husband and wife who both receive Social Security payments to the same membership. Now that CU*BASE uses the new way of handling ACH transactions from the SSA, these are causing duplicate distributions to be posted. What should I do if my members still wish for them to be separate transactions? Views: 241
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    With the 16.10 release a new cross-reference system was implemented that automatically funnels all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” In cases where the Depositor ID is the same, for example a husband and wife, these ACH transactions will be handled by the same master ACH distribution record under the Depositor ID since duplicate Depositor IDs are no  More...
  • 24. On our loan credit insurance and/or debt protection posting reports, we see exception descriptions that are abbreviated. What are their meanings and did the premiums/fees post or were they rejected? Views: 238
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    These message indicators appear on the CU*BASE loan insurance premium posting report (TCUNAS2 / TCUNAS3) and the Debt Protection Fee posting/exception reports (TCUNAD2 / TCUNAD3). By looking at the reports, you can tell if a premium / DP fee posted or not based on the exception. LOAN INSURANCE MESSAGES ADD SIGN - There is joint coverage on this loan. There is either no 'additional signer' record, or the birth date for the additional signer is missing or invalid. JT TO SG - There is joint  More...
  • 25. How do you go about "pinging" an IP address? Views: 237
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    To ping a network device, you will need to open a command prompt: In Windows 7, click on the Start button and type cmd (without the quotes) then press Enter. In Windows 10, type the following into the Windows Search box: cmd , and when the result appears, right click and select Run as Administrator Once the command prompt is open, you will need to type the word ping followed by the name or IP address of the network device you want to ping. To test connectivity to the High Availabil  More...
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