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  • 1. How can I contact CU*Answers for CU*BASE software or Technical Support? Views: 243 Featured Content
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    You can use the AnswerBook icon on your CU*BASE GOLD screen to Ask a Question. You can e-mail your CU*BASE software question to csr@cuanswers.com or your technical question to networkservices@cuanswers.com Or you can call us at 616-285-5711 or 800-327-3478 and follow the menu directions to reach either the Client Services or Network Services support departments. support contact e-mail Systems Client Services
  • 2. What are the directions to CU*Answers from the Gerald R. Ford International Airport? Views: 104
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    We are very close! Leave the airport terminal and proceed to the stop light on 44th St. Turn right onto Patterson Street. Take Patterson to 28th Street and turn right. You will go through 5 traffic lights - the last one being at Charlevoix St..Shortly thereafter there is a blue and white sign on your right that says Centennial 6000 - CU*Answers . (We are right across from Walmart on your left.) Turn right into the entry way. Our building is on your left. Parking and our entrance is behind th  More...
  • 3. So just what is PIB? Views: 169 Featured Content
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    PIB provides a layered security approach to add additional authentication controls for Online Banking. PIB, which stands for Personal Internet Branch, is an independent application that provides multiple, configurable controls that govern how Online Banking behaves and what members can do with access to it. PIB allows your members to control access to their accounts with controls by feature, day of week, time of day, and even geographic location. It layers additional passwords and member aut  More...
  • 4. What hardware is required for the CU*Answers online imaging solution? Views: 149 Featured Content
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    To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...
  • 5. I want to go ahead with the AnswerBook Product. What is my next step? Views: 117 Featured Content
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    CU*Answers along with our partner FUZE Digital Solutions, can provide a software demonstration, on-going training and support. You can discuss pricing, request the Purchase Contract, receive a Getting Started Guide with a Project Task List by contacting Laura Welch-Vilker, Manager of Education Services at lwelch-vilker@cuanswers.com Want a little more information? Dial into www.fuze.com or www.cuquestions.com .
  • 6. What products does eDOC Innovations offer? Views: 101 Featured Content
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    eDOC Innovations offers a full suite of e-document solutions. This includes paperless receipts, loan forms, reports and statements as well as eSign and Check 21 solutions. Together with CU*Answers they offer three different integrated document storage or vault models. For more information about eDOC Innovations and how they can automate your document workflow, contact John Beauchamp at jbeauchamp@edoclogic.com or phone 800 425- 7766 extension 228. edi edoc edocs
  • 7. Our dividend rates are at an all-time low, and many of our members do not have significant balances in their accounts, therefore not earning any interest. Can you explain how simple interest is calculated? Views: 100 Featured Content
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    At the heart of the matter is the calculation and rounding the system uses. As we state in our documentation, we calculate to 8 decimal positions and half round up in the fourth. We warrant this math and it has not changed since 2006. What that means is that the member must have accrued at least 5 ten thousanths of a penny before we will begin accumulating the amount. In the case of a member who has more than the minimum balance to earn a dividend but less than the amount to actually accumul  More...
  • 8. When my credit union is ready to move forward with electronic documents, how do I schedule the installation? Views: 63 Featured Content
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    Please email imaging@cuanswers.com someone will contact you and provide particulars and answer any questions. edi edoc edocs
  • 9. How do I reset an Epson TM-T88III printer in order to clear its memory? Views: 1282
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    Note: this procedure also works with Carswell printers. (1) Turn the printer off. (2) Hold the FEED button while turning the printer back on. (3) Continue to hold the FEED button until the error light starts flashing. (4) Clear the paper by pressing the FEED button. Your printer's memory is now cleared.
  • 10. What does O.F.A.C. stand for and what is its purpose? Views: 1206
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    O.F.A.C. stands for the Office of Foreign Assets Control and is a part of the U. S. Department of the Treasury. The following definition was found on the OFAC web site: The Office of Foreign Assets Control ( OFAC ) of the US Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the prolif  More...
  • 11. How do I test a topaz signature pad in a Windows environment? Views: 624
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    First, verify that the SigPlusBasic software is installed on your workstation. If it is there should be a Program Files\SigPlus folder. If there isn't, install it through the installation disk that came with the signature pad. Once it is installed, follow these steps: 1. Verify that the signature pad is connected to the computer. 2. Locate the Demo.ocx program and run it. Depending on how the SigPlusBasic software was installed it, there may be a shortcut on your desktop otherwise the Demo.o  More...
  • 12. Why does the Michigan Driver's License number I keyed in come back from IDENTITY CHEK with a response of "Invalid DL, format OK"? I verified that the number I keyed matches my member's license. Views: 361
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    Michigan is one of eleven states which create the Driver's License (DL) number using an algorithm called the Soundex Code. Using this algorithm, a person's first name, full middle name (or middle initial), last name, birth day and birth month (but not year) are combined to create a unique number starting with the first initial of his or her last name. Other states using the Soundex Code are Florida, Illinois, Maryland, Minnesota, Nevada (prior to Jan 1998), New Hampshire, New Jersey, New York   More...
  • 13. What are the network routing requirements for CU*BASE GOLD? Views: 262
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    CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.96/27 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 63.150.21.96/27 63.239.100.32/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216  More...
  • 14. What is a Source of Receipt and how do I get a copy of one? Views: 257
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    Source of Receipt (SOR) is the paperwork that accompanies the checks to the Check Processor. It is the documented proof of when and from whom the checks were received. SOR provides the ABA# of the bank the checks are received from, the date of the cashletter, the amount of the bundle the check was in, the position of the check in the bundle(checks before after), and the tracer number assigned to the check. SOR resolves most research issues and is needed to track the progress of a check from   More...
  • 15. What is the difference between an ISP and a Browser? Online banking requires the browser has 128-Bit encryption. How do my members update this encryption level? Views: 242
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    An Internet Service Provider (ISP) is the company from which you purchase internet access services (like AOL or IServ). A browser is a piece of software on your PC which allows you to access things like web sites, Internet access. Examples are Microsoft Internet Explorer or Mozilla Firefox. Upgrading your browser is important. It insures you have the most current version with the most up-to-date features, speed and options. But in most cases what is needed the most is to upgrade the encryption  More...
  • 16. When are the ACH debits and credits posted? Views: 240
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    Once the daily ACH file is received from the Federal Reserve, the ACH file is uploaded to CU*BASE. To see details of the upload process, refer to the related items and links listed. The CU*Answers Operations team post credits in the mornings and debits in the evening after closing. On occasions, a client may request to have their ACH debits or credits posted early. Please contact a Client Service Representative for more details.
  • 17. My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead? Views: 216
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    Instead of always sending SSA ACH payments under a consistent Company ID for each member, the Social Security Administration has begun sending SSA ACH payments under any of the ten different available company IDs. Because of this the ACH record may not match the existing distribution record and will build a new record with the new company ID for the base account only. In the past, we have handled changed company IDs with the merge/copy distribution function, but because of the number of compan  More...
  • 18. What are the network requirements for a GUAPPLE? Views: 213
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    These requirements must be met for each location utilizing a GUAPPLE. One GUAPPLE is required at each branch location; GUAPPLEs cannot be shared between locations. For each GUAPPLE, the following network requirements must be met: Each GUAPPLE requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The GUAPPLE must have the following outbound access: Access to all CU*Answers privately routed network  More...
  • 19. Installing IBM iAccess For Windows Views: 204
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    IBM iAccess for Windows is required for printing from CU*BASE GOLD. It is used to create print sessions which act as a connector between your CU*BASE server and your Windows printer. Please follow the steps below for installation. ***IMPORTANT: You must have local administrator privileges on the PC to complete this installation. *** 1. A patch has been released from Microsoft to fix a vulnerability with their software, which is used to install IBM iAccess. Please install this patch if you  More...
  • 20. What are the network requirements for an iSweep? Views: 199
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    These requirements must be met for each location utilizing a iSweep. One iSweep is required at each branch location; iSweeps cannot be shared between locations. For each iSweep, the following network requirements must be met: Each iSweep requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The iSweep must have the following outbound access: Access to all CU*Answers privately routed network ( lis  More...
  • 21. When I reverse an NSF fee for a member, does that change the NSF history statistics as well? Views: 193
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    No, those statistics are only updated when the original posting program charges a fee to the member. The idea behind this stats file is to record the member was NSF when the item originally came in, regardless of why. There may be several reasons why you reverse the fee, not all of which would mean the history should be changed. (For example, say the item came in NSF but the member had called and said his paycheck was coming tomorrow, so you gave him a break and reversed the fee. In this cas  More...
  • 22. I am receiving a "PC5250 License Error" with an error code when trying to launch a print session. Views: 184
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    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} When launching a print sessio  More...
  • 23. Why does CU*BASE show delinquency in two different ways? In some places it is months/days and others it is actual number of days. Views: 180
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    There are two methods used to track delinquent loans for reporting purposes in CU*BASE: Method One (for Collections tracking) We have always tracked delinquency in two separate fields for “Months” and ‘Days” in the member files. When a loan is 30 days delinquent, it shows as “0 Months, 30 Days” delinquent. When a loan is 31 days delinquent, it is “1 Month, 0 Days” delinquent. A month is always considered 30 days regardless of the actual number o  More...
  • 24. How do I reconfigure a CU*BASE print session to use encryption? Views: 168
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    Configuring Encryption ***IMPORTANT: You must have local administrator privileges on the PC to complete these procedures.*** 1. Download the Configure Encryption utility from http://updates.cubase.org 2. Run the tool as an administrator 3. After running the tool, launch the print session and navigate to “Communication > Configure” 4. Click the “Properties” button 5. Select “Use System iNavigator default”, “Use Secur  More...
  • 25. What do the various device and print job statuses on the iSeries mean? Views: 145
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    When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...