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1166 FCU (MY CU SERVICES)
1ST CITY CU (De-converted)
1st COMMUNITY FCU
1st Street Credit Union
1st Valley CU (CU*NW)
A&S FEDERAL CU (MYCU SERVICES)
AAA FCU
AAC CREDIT UNION
ABD FEDERAL CU
ACADEMIC FCU
ACBA FCU (MYCU SERVICES)
ADVANTAGE CU
ADVENTHEALTH CU (fka Florida Hospital)
AEROQUIP CU
AFFINITY CREDIT UNION
ALABAMA CU - SE
Alabama Law Enforcement CU (CU*SOUTH)
Alamosa CU
ALCOA PITTSBURGH FCU (MY CU SERVICES)
ALCOSE CU
ALLEGAN COMMUNITY CU
ALLEGHENY CENTRAL EMP FED C U (MYCU SERVICES)
ALLEGHENY KISKI POSTAL FCU (MY CU SERVICES)
ALLEGHENY-LUDLUM BRACKENRIDGE FCU
ALLEGIS CU
ALLEGIUS CU
Allied CU (CU*South)
Allvac Savings & Credit Union (CU*SOUTH)
ALLWEALTH FEDERAL CU
ALPENA ALCONA AREA CU
ALPENA COMMUNITY CU
ANECA FCU (CU*SOUTH)
AREA FEDERAL C U
ARIZE FEDERAL C U
AT&T Empl Pgh PA Fed CU(MY CU Services)
ATL CU
AUTO BODY WORKERS
AUTO-OWNERS ASSOC CU
Avoyelles Parish School Board Employees FCU (CU*SOUTH)
AWAKON FCU
Bakersfield City Employees FCU (CU*SOUTH)
BAY AREA C U
Bayou Community Fed C U (CU*SOUTH)
BCS Community CU (CU*NW)
Befit Financial FCU (CU*NW)
BELLE RIVER COMMUNITY CU
BEST ADVANTAGE CREDIT UNION
BEST FINANCIAL CU (De-converted)
BEST FINANCIAL CU (MUSKEGON CONSUMERS POWER)(De-converted)
BEST REWARD CU (PEF CU)(De-converted)
BIG DUTCH CU
BISSELL EMPLOYEES
Bitterroot Community FCU (CU*NW)
Bluegrass Community FCU (CU*SOUTH)
BLUEOX C U
BLUESTONE FEDERAL CU
BOPTI FCU (CU*SOUTH)
Bragg Mutual FCU (CU*South)
BREWERY CREDIT UNION
BRIDGE CREDIT UNION
BUILDING TRADES FED C U
C U MORTGAGE DIRECT
Cal Poly FCU (CU*NW, Deconverted 08/30/2021)
Calcasieu Teachers & Employees CU (CU*SOUTH)
CALCITE CU
Calcoe CU (CU*NW)
Calhoun Liberty Employees CU (CU*South)
CASE FCU (CU*SOUTH)
CATHOLIC UNITED FINANCIAL CU
CENTER VALLEY
CENTERVILLE CLINICS EMPLOYEES FCU (MY CU SERVICES)
CENTRAL CREDIT UNION
Central Macomb Com CU-WescoNet
CENTRAL MICHIGAN COMM (De-converted)
CENTURY HERITAGE FCU
Chadron FCU (CU*South)
Cheney FCU (CU*NW)
CHEROKEE STRIP CU
CHESWICK ATOMIC DIVISION FCU (MY CU SERVICES)
CHIEF FINANCIAL CREDIT UNION
CHIPHONE FCU
CHIPPEWA COUNTY CU
CHIPPEWA EAGLE FED C U
CHIROPRACTIC FEDERAL C U
Chula Vista City Emp FCU (CU*NW)
CINCINNATI INTERAGENCY FED C U
CINCINNATI OHIO POLICE FCU
CIRCLE FCU
Citizens Credit Union (WescoNet)
Citizens FCU (CU*SOUTH)
City of Deer Park FCU (CU*SOUTH)
City of Trention Emp CU(CU*South)
CLAWSON COMMUNITY C U
Coast Guard Employees CU (CU*SOUTH)
COLUMBIA CU
Columbia Municipal ECU (WescoNet)
COLUMBUS UNITED FCU
COMMODORE PERRY FED CU
COMMONWEALTH UTILITES FCU
COMMSTAR CU
COMMUNITY CHOICE C U
COMMUNITY CU
COMMUNITY FIRST (MI)
COMMUNITY FIRST FUND FCU
COMMUNITY WEST C U
Community Works FCU (CU*South)
COMPASS CREDIT UNION
Comunidad Latina FCU (CU*NW)
CONSUMERS FEDERAL C.U.
Cook Funeral Home-WescoNet
COREPLUS FCU (De-converted)
CORNERSTONE COMMUNITY CU (De-converted)
COUNTRY HERITAGE
County Schools FCU (CU*NW)
COUNTY-CITY CU
CR COMMUNITY FIRST CU (De-converted)
CRAFTMASTER FCU (MY CU SERVICES)
CU*Answers
CU*Northwest
CU*NorthWest User Review Test
CU*South
CUMBERLAND COUNTY FCU (SELF-PROCESSOR)
DAY AIR CREDIT UNION
DAYMET CREDIT UNION
DC Federal Credit Union
DELTA COUNTY CU (De-converted)
Delta Schools FCU (CU*NW)
DEPARTMENT OF LABOR FCU
DESTINATIONS C U
DETOUR DRUMMOND COMM C U
DIVERSIFIED MEMBERS CU
DOWAGIAC AREA FCU
EAST END FOOD CO-OP FCU (MY CU SERVICES)
EdCo COMMUNITY CU (De-converted)
eDoc, Inc.
EECU - A community Credit Union ( De-converted)
ELCA C U
ELEMENT FCU
Elizabeth NJ Firemen’s FCU (CU*South)
EMPIRE ONE FEDERAL CU
ET/TBA JOINT BRANCH
ETMA Fed C U (CU*South)
EVERENCE FEDERAL CREDIT UNION
EVERGREEN CREDIT UNION
Evonik Employees CU (CU* South)
EXPLORERS CREDIT UNION
Family First FCU (CU*NW)
Family Focus FCU (CU*NW)
FARM BUREAU CU
FEDCom CU (Decon 7/31/17)
FEDERAL EMPLOYEES (De-converted)
FEDERAL EMPLOYEES OF CHIPPEWA COUNTY CU
FEDERATED FAMILY CU (De-converted)
FedTrust FCU (CU*South)
FILER
FINANCIAL PLUS CU (De-converted)
FIRE POLICE CITY COUNTY FCU
FIREFIGHTERS CREDIT UNION
FIRST CHOICE CU (De-converted)
FIRST FINANCIAL C U
FIRST FINANCIAL SERVICING LLC (CU*BASE SE)
First General CU (WescoNet) (De-converted)”
FIRST GENERAL, A DIVISION OF COMMUNITY CHOICE CU
FIRST MIAMI UNIV STUDENT FED C U
First Neshoba FCU (CU*South)
FIRST OHIO COMMUNITY FCU
FIRST SERVICE CU (De-converted)
FIRST TRUST CU
FIRST UNITED C U
Fisher Scientific Employees FCU (MY CU SERVICES)
Fleur De Lis FCU (CU*SOUTH)
FLORIDA CUSTOMS FED CU
Florida Rural Electric CU (CU*SOUTH)
FOCUS CU
FOREST AREA CU
FOX COMMUNITIES (SELF-PROCESSOR) (De-converted)
FRANKENMUTH CU
Frederiksted FCU (CU*South)
FRIENDLY FEDERAL CU
GABRIELS COMM C U
Geismar Complex FCU (CU*South)
GENERATIONS C U
GENERATIONS FAMILY FCU (De-converted)
GLACIER HILLS CU (De-converted)
Global 1 FCU (CU*South)
GOVERNMENTAL EMP CU(De-converted)
GR CONSUMERS CU
GRAND TRUNK (BC) ECU
GRATIOT CU
GREAT LAKES FEDERAL CU
GREAT LAKES FIRST FCU
GREAT LAKES MEMBERS CU (De-converted)
GREATER METRO FCU
GREATER WAYNE COMM FCU (De-converted)
GREENSBORO MUNICIPAL FCU
GREENWOOD MUNICIPAL FCU
GROWING OAKS FED CU
Gulf Trust FCU (CU*SOUTH)
H.P.C. CREDIT UNION
Habersham FCU (CU*South)
Haehnel and Phalen
Hanesbrands CU (CU*South)
HARRIS COUNTY (SELF-PROCESSOR)
HAWAII CENTRAL FCU
HEARTLAND - SPRINGFIELD
HEARTLAND CU (Madison)
Helping Other People Excel FCU (CU*South)
HIGHMARK FEDERAL C U (Decon 10/28/17)
Hilco FCU (CU*South)
HOMETOWN CU (De-converted)
Honor C U (BC)
HONOR CREDIT UNION
HOPE Credit Union (CU*South)
HORIZON C U - RACINE (De-converted)
HORIZON COMM C U (Deconverted)
HORIZON UTAH CREDIT UNION (SELF-PROCESSOR)
Houston Belt and Terminal FCU (CU*SOUTH)
IBEW & United Workers FCU (CU*NW)
IBEW Local 265 FCU (CU*SOUTH)
ILLINOIS COMMUNITY CU
ILLINOIS EDUCATORS CU (De-converted)
INGERSOLL-RAND FCU
Inland Valley FCU (CU*NW)
Intandem Credit Union
INTERNET ARCHIVE FCU
INVESTEX CREDIT UNION
IRON WORKERS FCU (MY CU SERVICES)
IRS BUFFALO FCU (MY CU SERVICES)
ISABELLA COMMUNITY CU
Ishpeming Community FCU
Jackson County Teachers CU (CU*SOUTH)
JDMH Federal Credit Union (MY CU SERVICES)
JEEP COUNTRY FCU
Jefferson CU (CU*South)
KALSEE CREDIT UNION
KANSAS CITY CU
KAUAI FCU
KELLOGG COMMUNITY CREDIT UNION
Kenowa
KENOWA COMMUNITY FCU
KENSINGTON VALLEY C C U
kState CU (CU*South)
L.A. Electrical Workers CU (CU*NW)
LAKE HURON C U
LAKES COMMUNITY CU PART OF BBCU
LAKESHORE FEDERAL CU
LAKEVIEW CREDIT UNION
LAKOTA FEDERAL C U
Lanco Corporation
LaPorte Community FCU (TSHP)
Lauderdale County Teachers CU (CU*SOUTH)
LENCO CREDIT UNION
LESCO FCU (MY CU SERVICES)
LIBERTY ALLIANCE FCU
LIFE ASSET, INC (CU*BASE SE)
LIFE FCU
Lighthouse Community CU (CU*NW)
LIMESTONE FCU
Local 142 FCU (CU*SOUTH)
LOCAL 520 UA FCU (MY CU SERVICES)
Local 697 FCU (CU*SOUTH)
LOGAN COMMUNITY FCU
Louisiana Central CU (CU*SOUTH)
LOWER EAST SIDE PEOPLES FCU (De-converted)
MADISON COUNTY FCU
MADISON CU
Marvel City FCU (CU*SOUTH)
Massachusetts State CU (CU*SOUTH)
MATERION FEDERAL CU
MAUI TEACHERS FCU
Media City Community (CU*NW)
MEIJER C U
MEMBERS COOPERATIVE CU (Lake State) (De-converted)
MEMBERS SOURCE CREDIT UNION
MEMBERS1ST COMM C U
MERCER COUNTY COMMUNITY FCU (MY CU SERVICES)
Meridian Mutual Fed CU (CU*SOUTH)
METRO NORTH FCU
Metrum Community CU (CU*NW)
MIAMI UNIVERSITY COMMUNITY FCU
MICHIGAN COASTAL
MICHIGAN FIRST CU (GR Family) (De-converted)
MICHIGAN LEGACY CU
Michigan United Credit Union
MICHIGAN UNITED CU
MID MICHIGAN FAMILY CU (De-converted)
MISSION CITY FCU
Mobile Postal Employees CU (CU*SOUTH)
MONROE COMMUNITY CU
MORNING STAR BAPTIST FCU (MY CU SERVICES)
Mountain River CU (CU*NW)
MSU FCU (Frmrly: Clarkston Brandon CCU)
MT LEBANON FCU (MY CU SERVICES)
MUNA FCU (CU*SOUTH)
Muncie FCU
MUSKEGON CO-OP CU
MUSKEGON Federal Credit Union
MUSKEGON TEACHERS CU
My Credit Union (CU*NW)
My CU Services, LLC
My Pensacola FCU (CU*South)
MyUSA Credit Union
MyUSA Credit Union
Nebraska State Employees CU (CU*SOUTH)
Neighborhood Mortgage Solutions, LLC
NEIGHBORHOOD TRUST FCU (De-converted)
NEW CASTLE BELLCO FCU (MY CU SERVICES)
New Haven Teachers FCU (CU*South)
NEW HORIZONS C U
NEW LONDON TELEPHONE
Newark Firemen FCU (CU*SOUTH)
Newrizons (CU*NW)
Nizari Progressive FCU (CU*SOUTH)
NORTH CENTRAL AREA CU
NORTH DISTRICTS COMMUNITY CU (MY CU SERVICES)
Northern Colorado CU (CU*NW)
NORTHERN EAGLE FCU (De-converted)
NORTHERN HILLS FED C U
NORTHERN STATES CU
Northland Area Federal CU (WescoNet)
NORTHPARK COMM C U
NORTHSTAR CU (De-Converted)
Northwest Arkansas FCU (CU*SOUTH)
NORTHWEST CONSUMERS CU
NORTHWESTERN AREA CU
NorthWestern Energy Employees FCU (CU*NW)
NOTRE DAME FED C U
NUUNION CREDIT UNION (De-converted)
Oak Cliff Christian FCU (CU*SOUTH)
OAK INDUSTRIAL PARK CU
OAK TRUST C U
Ocala Community CU (CU*SOUTH)
OHIO CATHOLIC FED C U (De-Converted)
Old Ocean FCU (CU*South)
Our Mother of Mercy FCU (CU*SOUTH)
Pacific Transportation FCU (WescoNet)
PARK CITY CU
PARKSIDE CU
PARTNERSHIP FINANCIAL CU
Pasadena Service FCU (CU*NW)
PATHWAYS FINANCIAL C U
PENFED CU (fka Progressive)
PENINSULA FEDERAL CU
PENN HILLS MUNICIPAL FCU (MY CU SERVICES)
PENN TRAFFORD SCHOOL EMPLOYEES FCU (MY CU SERVICES)
PEOPLE DRIVEN (De-converted)
PEOPLE'S CHOICE CU (De-converted)
PHEPLE FCU
Pinekraft FCU (CU*South)
Pinnacle CU (CU*SOUTH)
PITTSBURGH FED C U (MY CU SERVICES)
PLYMOUTH COUNTY TEACHERS FCU (PCT)
PNG NORTHERN FCU (MY CU SERVICES)
Policemen's FCU (CU*SOUTH)
PORT CITY FEDERAL CU
PORT CONNEAUT FCU (De-converted)
Port of Houston Warehouse FCU (CU*SOUTH)
Portsmouth Schools FCU (CU*SOUTH)
POST COMMUNITY CREDIT UNION
Post Office Credit Union of Maryland (CU*SOUTH)
POST-GAZETTE FCU (MY CU SERVICES)
Powerco Credit Union (Prime Alliance)
POWERNET CREDIT UNION
PREFERRED CU
PREMIER FINANCIAL (De-converted)
Prichard CU (CU*South)
PrimeSource CU (CU*NW)
Printing Industries CU (CU*NW)
Progressions CU (CU*NW)
Progressive FCU (CU*SOUTH)
PROSPERA CREDIT UNION (SELF-PROCESSOR)
PUBLIC SERVICE CREDIT UNION
Puget Sound Refinery FCU (CU*NW)
Quantum CU (CU*South)
QUEST FEDERAL CU
RAPID CITY TELCO FED C U
Ravalli County FCU (CU*NW)
Richmond Heritage FCU (CU*SOUTH)
RIO GRANDE VALLEY CU
RIPCO (SELF-PROCESSOR)
RIVER VALLEY CREDIT UNION (OH)
RIVER VALLEY CU
RIVERTOWN COMMUNITY FCU
Rivertown Community FCU-WescoNet
RIVERVIEW C U
rkGoBig
Rocket FCU (CU*South)
ROCKFORD COMMUNITY
Rolling F (CU*NW)
Routt FCU(CU*NW)
RVA Financial FCU (CU*SOUTH)
SAFE C U (CU*South)
SAFE HARBOR CREDIT UNION
SAGINAW COUNTY EMPLOYEES
SAN ANTONIO CU
Santa Barbara County FCU (CU*NW)
SANTEE COOPER CU
SARCO FCU - MY CU SERVICES
Savannah Schools FCU (CU*SOUTH)
SB COMMUNITY FCU
Schools FCU (CU*NW)
SENTINEL FEDERAL C U
SENTINEL GRAPHICS FCU (De-converted)
SERVE CREDIT UNION
SERVICE 1 FCU
SERVICES CU - SE
Shell Western States FCU (CU*NW)
SHORELINE CREDIT UNION
Shoreline Technology Solutions
Sisseton Wahpeton FCU (CU*SOUTH)
Site-Four
SLO Credit Union (CU*NW)
SMART FEDERAL C U
South Bay Credit Union (CU*NW)
South Bend Firefighters FCU (CU*SOUTH)
Southern Gas FCU (CU*South)
Southland FCU (CU*SOUTH)
SPC CREDIT UNION
SPOJNIA CU (MY CU SERVICES)
Spokane Firefighters (CU*NW)
Spokane Media (CU*NW)
St Joseph’s Broadmoor FCU (CU*SOUTH)
St Thomas Fed C U (CU*South
STAR OF TEXAS CU
STATE COLLEGE FEDERAL CU
State Highway Credit Union (CU*NW)
Stephens-Franklin Teachers FCU (CU*SOUTH)
STEPPING STONES FED CU (De-converted)
STRAITS AREA FCU
Strategic Federal Credit Union (MY CU SERVICES)
Summit Hampton Roads FCU (CU*SOUTH)
Sunkist Employees FCU (CU*NW)
SUPERIOR CHOICE CU (De-converted)
SWINDELL-DRESSLER C U (MYCU SERVICES)
TABLE ROCK FED C U
TAHQUAMENON AREA CU
Taunton FCU (CU*South)
TBA CREDIT UNION
Team One Credit Union (Prime Alliance)
TeePak Credit Union (WescoNet)
Test Company
Texhillco School Employees FCU (CU*South)
THE FINEST FEDERAL CU
The Heritage Fed C U
Thinkwise CU (CU*NW)
Third Coast FCU (CU*SOUTH)
THORNAPPLE CREDIT UNION
THUNDER BAY AREA CU (Merged with Besser 9/1/2017)
TLCU FINANCIAL
Tongass FCU (CU*NW)
TORO EMPLOYEES FCU
TOTAL COMMUNITY CU
TOWN & COUNTRY FAMILY CU
TRANSPORTATION FCU
TRAVERSE CATHOLIC FED CU
TRI-CITIES CREDIT UNION
TRUCHOICE FCU
TRUE COMMUNITY CU (De-converted)
TRUNORTH FCU
Turbine FCU (CU*SOUTH)
Two Rivers FCU (CU*SOUTH)
U.P. Connection FCU (CU*SOUTH)
Union Pacific a Div of PACTRAN(CU*NW)
Union Pacific Streamliner FCU (CU*SOUTH)
UNISON CREDIT UNION
UNITED BAY COMM CU (De-converted)
UNITED SAVERS CU (De-converted)
United Trades (CU*NW)
UNIVERSITY OF TOLEDO FED C U
URBAN UPBOUND FEDERAL CU
URE FEDERAL CU (MY CU SERVICES)
VACATIONLAND FED C U
Valley Educators CU (CU*NW)
Valley Oak Credit Union (CU*NW)
VALLEY PRIDE FED CU (MY CU SERVICES)
ValleyStar CU (CU*South)
Vendors
Vermillion (CU*NW)
Verve, a Credit Union (De-converted)
Victoria City County Employees FCU (CU*SOUTH)
VILLAGE COMMUNITY CREDIT UNION
VILLAGE FINANCIAL COOPERATIVE C U
VIRIVA COMMUNITY CREDIT UNION
WAKOTA FED C U
Walton County Teachers FCU (CU*SOUTH)
WAUNA FCU (De-converted)
WEST MICH POSTAL SERVICE FCU
WEST MICHIGAN CU
WEST MICHIGAN CU (WDMCU)
WESTERN CO-OP CU
WESTERN DIVISION CU
Western Healthcare FCU (CU*NW)
WESTERN ILLINOIS CREDIT UNION
WESTSHORE FEDERAL CU
WEXFORD CREDIT UNION
White County FCU (CU*SOUTH)
WOLVERINE STATE C U
Wymar FCU (CU*SOUTH)
YS FEDERAL C U
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AnswerBook Product and Use
Benefits to your credit union, members & staff
Asterisk Intelligence
A team of analysts who work to interpret your data for insights and opportunity, encompassing tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM).
Analytics Booth
Formerly My CU Today, this web-based product is powerful analysis tools for CU managers, directors, and third-party commentators. View balance sheet and income statement data, or member statistics that have been scrubbed to exclude private data.
CU*Answers
Questions about this CUSO and the service and products it offers its credit union partners.
CU*BASE Software Topics
Credit union core data processing software
Accounting Features
General Ledger, Subsidiary, and Audit features are described, including the 5300 Call Report tool
Accounts Payable Processing
Items related to automating Vendor Relationships, Invoice Tracking and Printing Checks
ALM Management
Topics about Asset Liability Management
Bank Secrecy Act (BSA)
Questions related to CU*BASE tools for BSA compliance and auditing, including CTRs and SARs.
Budget Software
Change Fund Design
Questions surrounding the Teller System, G/L interface to 739.00 and tracking cash inventories
Investment Processing
Items related to the available Investment subsidiary options
Subsidiary Processing
Questions surrounding Fixed Assets / Accrued Expenses / Pre-paid Expenses
Back Office Processing
Topics about Share Draft, ACH, Payroll, ATM, Debit Card and Credit Card Processing
24-hour/Time Zone Processing
Questions about 24-hour and time zone-related functions, including expanded ACH posting capabilities (same-day ACH, etc.)
7-day Processing
Questions about processing end-of-day, beginning-of-day, and other daily processes 7 days a week.
ACH / Payroll Processing
CU*BASE features, accounting recommendations for ACH and Payroll processing
A2A
Info about the Account-to-Account (A2A) Transfers feature in CU*BASE and Online Banking
ATM/Debit Processing
Questions about both on-line and batch ATM/Debit processing, reports and settlement
Corporate Check Processing
Items to include: Corporate Checks and Money Orders
Credit Card and OTB Processing
"Off Trial Balance" processing for credit cards, investments, shares and loans
Instant Card Issue
Topics about the CU*BASE integrated Instant Card Issue feature
Share Draft Processing
Daily exception processing, Overdraft features, Auto-Non Return offerings (Courtesy Pay), and MICR line issues
BizLink 247 Online Banking
Multi-login desktop and mobile web banking product (formerly "It's My Biz 247") for credit union business accounts.
Client Support
Questions about the CU*BASE service and support methods.
Configuration Settings
Commonly asked questions surrounding Configuration Topics
Dormant /Escheat Account Proc.
Topics surrounding dormancy/escheat processing and configuration.
Loan / Related Products
Items related to Loan Configurations and related product settings
Master / Processing Settings
Items related to fundamental CU*BASE configuration design
Pricing / Internet / Marketing
Configuration options for Pricing / Fees, Internet features and Marketing Tools
Share/Checking/Certificate
Configuration directly affecting Share / Certificate processing
Daily/Monthly Processing
Isse around Beginning-of-Day, End-of-Day and End-of-Month system processing
Education Offerings
Topics about education methods, CU*Answers Learning Center, User Groups, One-on-one and remote training
File Uploads and Downloads
Topics related to CU*BASE tools to download data from CU*BASE to a PC, or to upload data from a PC into a CU*BASE data table (file).
Forms and Disclosure Options
Loan Forms / New Account / TIS / Fee schedule and other form topics
Laser Checks / Money Orders
Set-up, Pricing and Auto-Reconciliation options
Laser Loan Forms
Set-up, pricing, changes for laser loan forms
Member Notice Processing
Configuration and processing of System and On-Demand Member Communications
Fraud and Compliance Tools
CU*BASE tools and techniques for credit union internal auditors
Help and Documentation
CU*BASE has extensive on-line help and supporting documentation booklets
HSA Account Processing
Topics about Health Savings Account processing and reporting.
In-House Processing Topics
For Clients who process on their own IBM iSeries computer. These topics could be related to either CU*BASE or IBM processing
IRS Reporting and Year End
Tax reporting and Year End Processing
iText Software
iTest Software is a third party software that enables a CU to view PDF's created by CU*BASE software.
It's Me 247 Online Banking/ARU
Questions about the fully integrated "It's Me 247" online and mobile banking, as well as CU*Talk audio response
2021 New Look for It's Me 247
News about the new mobile first redesign for It's Me 247 online and mobile web banking, coming spring 2021.
Bill Payment Solutions
Questions surrounding the processing for online bill payment solutions offered via "It's Me 247" online and mobile web banking
Bill Pay (Fiserv)
Questions specifically about the Fiserv solution for online bill pay through "It's Me 247" (also includes questions about their Partner Care support software)
Bill Pay (iPay)
Questions specifically about the iPay solution for online bill pay through "It's Me 247"
Bill Pay (Payveris)
Questions specifically about the Payveris solution for online bill pay through "It's Me 247"
Personal Internet Branch (PIB)
Questions related to PIB, the CU*Answers layered security feature used by online banking
Remote Deposit Capture (RDC)
Information about RDC tools available through our mobile app
Loan Related Processing (LOS)
Questions surrounding the CU*BASE LOS (loan origination system)
Collection / Delinquency
Collection Processing for loans and negative balance accounts
Credit Bureau Processing
Equifax/Experian/Trans Union options
Decision Modeling
Topics about how Decision Modeling works and its benefits to your credit union
Credit CARD Act
Questions related to assistance CU*Answers can offer to CUs in complying with the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act
Credit Card Servicing
Topics about CU*BASE Credit Card On-Line Servicing Product.
Escrow Processing
Escrow Processing
Householding
What it can do for Lending, Collections, and Marketing
Indirect/Dealer Lending
Indirect lending features
Loan Insurance/Debt Protection
Loan Insurance /Debt Protection integration and descriptions
Loan Variable Rate Maintenance
Items related to Variable Rate changes
Mortgage / Student Loans
Mortgage and Student Loan processing
Participation Lending
CU*BASE features to track participation loans, including settlement, with other CU*BASE credit unions and/or with third parties such as Fannie Mae, Freddie Mac, and FHLB
Management Functions
Topics about how CU*Answers offers tools to comply with audit and regulatory requirements.
Marketing/Cross Sales Features
Software designed to enhance your marketing efforts and track staff sales efforts
Know Your Members
Tools to help you know your members and apply that knowledge for better member service, retention, and return.
Marketing Club Features
Marketing Club Benefits, Tracking and use with Tiered Scoring Processing
Tiered Scoring Features
Topics for member participation and reward options
Member Notice Printing-Enhance
CU*Answers Production Team partners with Sage Direct, Inc. to offer you a new and improved service to handle the production of your daily notices.
Member Service
Topics related to opening and closing memberships and accounts, including joint owners, beneficiaries, and DBA names.
New Search Engine
A temporary topic for questions about the new search engine being introduced for Xpress Teller and Member Inquiry with the 21.05 release.
Monitor-A Project Mgmt Utility
A new way for credit unions to "monitor" the progress on their project requests.
Multi-Corporate Processing
Topics about how CU*BASE can support processing for multiple credit unions using a single management/staffing team.
New Client Conversions
Topics surrounding the new client installation process
Reports and Data Archival
Topics surrounding Report Creation/Archival/Selections
CU*SPY Features
Items realted to CU*SPY report archival
IBM Query
Within CU*BASE, IBM Query plays important role
OUTQ Routing / Processing
Report routing using iSeries output queue processing
System Reports - Certificates
CU*BASE selections for certificate related reports
System Reports - Loans
CU*BASE selections for Loan related reports
System Reports - Shares
CU*BASE selections for Share related reports
Savings / CertificateTopics
Questions about CU*BASE Savings / Certificate features and related industry topics
IRA Processing
IRA Features, Reporting, Tracking
Security Features
Commonly asked questions about security functionality
Employee Security
CU*BASE design for Employee Security and flexibility
IBM iSeries Security
CU*BASE runs on an iSeries platform. Topics regarding security related to IBM mid-range solutions are here
Shared Branching
CU*BASE provides a shared branching product with full settlment and fee accounting interface.
CUSC National Shared Branching
CUSC National Network online interface with CU*BASE
Statement / E-Statement
Configuration Options, Statement Messages, Insert Processing
Periodic Mortgage Statement
Monthly statements for mortgages held on CU*BASE.
Teller System
Teller System design and features
Xpress Teller
Information about the new, second teller platform coming in the 21.05 CU*BASE release
Third Party Vendor Processing
Best practices, recommendations, timing
Electronic Documents
Topics surrounding receipts,document scanning and archival offered through eDOC Innovations, formerly RDI (Reed Data Inc.) --
ASP Solution
Topics about electronic document processing delivered through the online/ASP solution
CU*Answers Clients
Topics related to the integration of CU*BASE with the ASP solution.
eDOC Innovations Clients
Topics regarding the ASP solution for clients using core processors other than CU*Answers
In-House Solutions
FAQ's regarding several electronic document processes provided by in-house servers.
Item Processing
Topics about Check Processing, Direct Deposit and Cash Ordering
Check 21
Information about CU*Check 21 the Processing Alliance
Check Copies
Member Clearings
Research and Adjustments
Returns
Technical Support
Topics about hardware, communications, networks, and software
GOLD Update Support
Support for downloading, unpacking and deploying GOLD Update files
iSeries Support (AS/400)
Topics surrounding the operations of the IBM iSeries platform
Network Communications
Topics concerning the conversion from frame relay to CU*NextNet, a WAN solution.
Printer Support
Configuration and support issues for printers
Vertical Receipts
FAQs about the new vertical format for thermal receipts, being introduced in the 21.05 release.
Teller Cash Dispenser/Recycler
Update Support
Software update support issues
Workstation Support (Hardware)
Workstation Support (Software)
Questions about configuration settings for CU*BASE workstations
Xtend, Inc.
Topics surrounding this CUSO's structure and product offerings.
Audit Link
Credit Union internal auditing services
Member Reach Topics
Information about Xtend's Member Reach services
Xtension Call Center
Items about the call center services.
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