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1ST CITY CREDIT UNION
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eDoc, Inc.
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PORT CITY FEDERAL CU
PORT CONNEAUT FED C U
Port of Houston Warehouse Fed CU 1717 (CU*SOUTH)
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Quantum C U (CU*South)
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Site-Four
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TBA CREDIT UNION
Team One Credit Union (Prime Alliance)
TeePak Credit Union (WescoNet)
Test Company
Texhillco school Emp Fed C U (CU*South)
THE FINEST FEDERAL CU
The Heritage Fed C U
The Union Credit Union (CU*NW)
Thinkwise CU (CU*NW)
Third Coast FCU (CU*SOUTH)
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YS FEDERAL C U
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1ST CITY CREDIT UNION
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AAA FCU
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CATHOLIC UNITED FINANCIAL CU
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eDoc, Inc.
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Elizabeth NJ Firemen’s FCU (CU*South)
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Local 142 FCU (CU*South)
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MUNA Federal Credit Union (CU*South)
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Nebraska State Employees (CU*SOUTH)
Neighborhood Mortgage Solutions, LLC
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NORTHERN STATES CU
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NORTHWEST CONSUMERS CU
NORTHWESTERN AREA CU
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NUUNION CREDIT UNION
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Ocala Community CU (CU*South)
OHIO CATHOLIC FED C U (De-Converted)
Old Ocean FCU (CU*South)
Our Mother of Mercy Federal Credit Union (CU*South)
Pacific Northwest CU (CU*NW)
Pacific Transportation FCU (WescoNet)
PARK CITY CU
PARKSIDE CU
PARTNERSHIP FINANCIAL CU
PATHWAYS FINANCIAL C U
PENFED CU (fka Progressive)
PENINSULA FEDERAL CU
PEOPLE DRIVEN
PEOPLE'S CHOICE C U
Pinekraft FCU (CU*South)
Pinnacle C U (CU*South)
PLYMOUTH COUNTY TEACHERS FCU (PCT)
PORT CITY FEDERAL CU
PORT CONNEAUT FED C U
Port of Houston Warehouse Fed CU 1717 (CU*SOUTH)
POST COMMUNITY CREDIT UNION
Powerco Credit Union (Prime Alliance)
POWERNET CREDIT UNION
PREFERRED CU
PREMIER FINANCIAL
Prichard Credit Union (CU*South)
PrimeSource CU (CU*NW)
Printing Industries C U (CU*NW)
Progressive FCU (CU*South)
PROSPERA CREDIT UNION
PUBLIC SERVICE CREDIT UNION
Puget Sound Refinery Fed C U (CU*NW)
Quantum C U (CU*South)
QUEST FEDERAL CU
RAFE Federal C U (CU*NW)
RAPID CITY TELCO FED C U
Ravalli County Fed C U (CU*NW)
RIPCO
RIVER VALLEY CREDIT UNION (OH)
RIVER VALLEY CU
Rivertown Community FCU-WescoNet
RIVERVIEW C U
Rocket Federal Credit Union (CU*South)
ROCKFORD COMMUNITY
Routt FCU(CU*NW)
RVA Financial CU(CU*South)
SAFE C U (CU*South)
SAFE HARBOR CREDIT UNION
SAGINAW COUNTY EMPLOYEES
SAN ANTONIO CU
Santa Barbara County FCU (CU*NW)
SANTEE COOPER CU
Savannah Schools Fed C U (CU*South)
SB COMMUNITY FCU
Schools FCU (CUNW)
Sears Spokane Emp Fed C U(CU*NW)
SENTINEL FEDERAL C U
SENTINEL GRAPHICS FED CU
SERVE CREDIT UNION
SERVICE 1 FCU
Shelby Comm Fed CU(CU*NW)
SHORELINE CREDIT UNION
Shoreline Technology Solutions
SIOUX EMPIRE FEDERAL CU
Sisseton Wahpeton FCU (CU*South)
Site-Four
SLO Credit Union (CUNW)
SMART FEDERAL C U
South Bay Credit Union (CU*NW)
Southern Gas FCU (CU*South)
Southland FCU (CU*South)
SPE FEDERAL C U
Spokane Firefighters (CU*NW)
Spokane Law Enforcement CU (CU*NW)
Spokane Media (CU*NW)
St Joseph’s Broadmoor FCU (CU*South)
St Thomas Fed C U (CU*South
STATE COLLEGE FEDERAL CU
State Highway Credit Union (CU*NW)
Stephens-Franklin Teachers FCU (CU*South)
STEPPING STONES FED C U
STRAITS AREA FCU
Sunkist Employees Fed CU (CU*NW)
SUPERIOR CHOICE C U
TABLE ROCK FED C U
TAHQUAMENON AREA CU
Taunton Federal CU (CU*South)
TBA CREDIT UNION
Team One Credit Union (Prime Alliance)
TeePak Credit Union (WescoNet)
Test Company
Texhillco school Emp Fed C U (CU*South)
THE FINEST FEDERAL CU
The Heritage Fed C U
The Union Credit Union (CU*NW)
Thinkwise CU (CU*NW)
Third Coast FCU (CU*SOUTH)
THORNAPPLE CREDIT UNION
THUNDER BAY AREA CU (Merged with Besser 9/1/2017)
TLCU FINANCIAL
Tongass Fed C U (CU*NW)
TORO EMPLOYEES FCU
TOTAL COMMUNITY CU
TOWN & COUNTRY FAMILY CU
TRAVERSE CATHOLIC FED CU
TRI-CITIES CREDIT UNION
TRUCHOICE FCU
Turbine FCU (CU*SOUTH)
TWO RIVERS FCU (CU*SOUTH)
U.P. Connection FCU (CU*SOUTH)
Union Pacific a Div of PACTRAN(CU*NW)
Union Pacific Streamliner FCU
UNISON
UNITED BAY COMM C U
United Financial CU (CU*NW)
UNITED SAVERS CU
United Trades (CU*NW)
UNITY CREDIT UNION
UNIVERSITY OF TOLEDO FED C U
URBAN UPBOUND FEDERAL CU
VACATIONLAND FED C U
Valley Educators CU (CU*NW)
Valley Oak Credit Union (CU*NW)
ValleyStar Credit Union (CU*South)
Vendors
Vermillion (CU*NW)
VERVE, a CREDIT UNION (f.k.a.CITIZENSFIRST CU)
Victoria City County Employees FCU (CU*SOUTH)
VILLAGE COMMUNITY CREDIT UNION
VILLAGE FINANCIAL COOPERATIVE C U
VIRIVA COMMUNITY CREDIT UNION
WAKOTA FED C U
WASHTENAW FCU
WAUNA FCU
WEST MICH POSTAL SERVICE FCU
WEST MICHIGAN CU
WESTERN CO-OP CU
WESTERN DISTRICTS CU
WESTERN DIVISION CU
Western Healthcare Fed CU(CU*NW)
WESTERN ILLINOIS CREDIT UNION
WESTSHORE FEDERAL CU
WEXFORD CREDIT UNION
WOLVERINE STATE C U
Wymar Fed C U (CU*South)
YS FEDERAL C U
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Select Groups
Accounting Team
Asterisk Intelligence
Audit Link
Client Service Team
CMS
Conversions
CONVERSIONS
CU*Answers Programming
CU*Answers QC
CU*BASE CSR
CU*NW Accounting
CU*NW CSR
CU*NW Programming
CU*NW Sales
CU*NW Systems
CU*SOUTH CSR
CU*SOUTH Managed Services
CU*SOUTH Programming
CU*SOUTH Project Management
CU*SOUTH Systems
Disaster Recovery Business Continuity
Earnings Edge
EDI Staff
EDI Support Team
Gividends EFT Team
Human Resources
Imaging Solutions
Internet Retailer Support Center
Item Processing
Lender*VP
Mortgage Servicing
Network Engineering
Network Services
Operations
Sales/Marketing
SettleMINT EFT
Talent Source Hosted Portal Team
Web Services
Xtend Bookkeeping Svcs
Xtend Member Communication Services
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AnswerBook Product and Use
Benefits to your credit union, members & staff
Getting Started
Info on adding AnswerBook to your website & intranet
Asterisk Intelligence
A team of analysts who work to interpret your data for insights and opportunity, encompassing tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM).
Analytics Booth
Formerly My CU Today, this web-based product is powerful analysis tools for CU managers, directors, and third-party commentators. View balance sheet and income statement data, or member statistics that have been scrubbed to exclude private data.
Calculators
Calculators to help you make the best decision for you and your family.
Auto Calculators
Estate Planning
Insurance Calculators
Investment Calculators
Loan and Debt Calculators
Mortgage Calculators
Retirement Planning Calcs.
Savings and Budgeting Calcs.
Tax Calculators
ZZZ Optional Calcs
Calculators included in this category are not part of the standard set included with the knowledge packs. Please contact Fuze for pricing information before making these calculators public or private.
CU*Answers
Questions about this CUSO and the service and products it offers its credit union partners.
CUSO Structure
Questions about Board of Director structure and elections
Investing
Questions about Stock and Debentures
Marketing and Sales
Questions about our products, pricing and services
Security Topics
These ussues surround data security, unauthorized access to data, networks and our policies regarding these topics.
CU*BASE Software Topics
Credit union core data processing software
Accounting Features
General Ledger, Subsidiary, and Audit features are described, including the 5300 Call Report tool
Accounts Payable Processing
Items related to automating Vendor Relationships, Invoice Tracking and Printing Checks
ALM Management
Topics about Asset Liability Management
Bank Secrecy Act (BSA)
Questions related to CU*BASE tools for BSA compliance and auditing, including CTRs and SARs.
Budget Software
Change Fund Design
Questions surrounding the Teller System, G/L interface to 739.00 and tracking cash inventories
Investment Processing
Items related to the available Investment subsidiary options
Subsidiary Processing
Questions surrounding Fixed Assets / Accrued Expenses / Pre-paid Expenses
Back Office Processing
Topics about Share Draft, ACH, Payroll, ATM, Debit Card and Credit Card Processing
24-hour/Time Zone Processing
Questions about 24-hour and time zone-related functions, including expanded ACH posting capabilities (same-day ACH, etc.)
7-day Processing
Questions about processing end-of-day, beginning-of-day, and other daily processes 7 days a week.
ACH / Payroll Processing
CU*BASE features, accounting recommendations for ACH and Payroll processing
A2A
Info about the Account-to-Account (A2A) Transfers feature in CU*BASE and Online Banking
ATM/Debit Processing
Questions about both on-line and batch ATM/Debit processing, reports and settlement
Corporate Check Processing
Items to include: Corporate Checks and Money Orders
Credit Card and OTB Processing
"Off Trial Balance" processing for credit cards, investments, shares and loans
Instant Card Issue
Topics about the CU*BASE integrated Instant Card Issue feature
Share Draft Processing
Daily exception processing, Overdraft features, Auto-Non Return offerings (Courtesy Pay), and MICR line issues
Client Support
Questions about the CU*BASE service and support methods.
Configuration Settings
Commonly asked questions surrounding Configuration Topics
Dormant /Escheat Account Proc.
Topics surrounding dormancy/escheat processing and configuration.
Loan / Related Products
Items related to Loan Configurations and related product settings
Master / Processing Settings
Items related to fundamental CU*BASE configuration design
Pricing / Internet / Marketing
Configuration options for Pricing / Fees, Internet features and Marketing Tools
Share/Checking/Certificate
Configuration directly affecting Share / Certificate processing
Daily/Monthly Processing
Isse around Beginning-of-Day, End-of-Day and End-of-Month system processing
Education Offerings
Topics about education methods, CU*Answers Learning Center, User Groups, One-on-one and remote training
Forms and Disclosure Options
Loan Forms / New Account / TIS / Fee schedule and other form topics
Laser Checks / Money Orders
Set-up, Pricing and Auto-Reconciliation options
Laser Loan Forms
Set-up, pricing, changes for laser loan forms
Member Notice Processing
Configuration and processing of System and On-Demand Member Communications
Help and Documentation
CU*BASE has extensive on-line help and supporting documentation booklets
HSA Account Processing
Topics about Health Savings Account processing and reporting.
In-House Processing Topics
For Clients who process on their own IBM iSeries computer. These topics could be related to either CU*BASE or IBM processing
IRS Reporting and Year End
Tax reporting and Year End Processing
iText Software
iTest Software is a third party software that enables a CU to view PDF's created by CU*BASE software.
It's Me 247 Online Banking/ARU
Questions about the fully integrated "It's Me 247" online and mobile banking, as well as CU*Talk audio response
Bill Payment Solutions
Questions surrounding the processing for online bill payment solutions offered via "It's Me 247" online and mobile web banking
Bill Pay (Fiserv)
Questions specifically about the Fiserv solution for online bill pay through "It's Me 247" (also includes questions about their Partner Care support software)
Bill Pay (iPay)
Questions specifically about the iPay solution for online bill pay through "It's Me 247"
Bill Pay (Payveris)
Questions specifically about the Payveris solution for online bill pay through "It's Me 247"
Personal Internet Branch (PIB)
Questions related to PIB, the CU*Answers layered security feature used by online banking
Remote Deposit Capture (RDC)
Information about RDC tools available through our mobile app
It's My Biz
Online banking for your credit unions business accounts.
Loan Related Processing (LOS)
Questions surrounding the CU*BASE LOS (loan origination system)
Collection / Delinquency
Collection Processing for loans and negative balance accounts
Credit Bureau Processing
Equifax/Experian/Trans Union options
Decision Modeling
Topics about how Decision Modeling works and its benefits to your credit union
Credit CARD Act
Questions related to assistance CU*Answers can offer to CUs in complying with the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act
Credit Card Servicing
Topics about CU*BASE Credit Card On-Line Servicing Product.
Escrow Processing
Escrow Processing
Householding
What it can do for Lending, Collections, and Marketing
Indirect/Dealer Lending
Indirect lending features
Loan Insurance/Debt Protection
Loan Insurance /Debt Protection integration and descriptions
Loan Variable Rate Maintenance
Items related to Variable Rate changes
Mortgage / Student Loans
Mortgage and Student Loan processing
Participation Lending
CU*BASE features to track participation loans, including settlement, with other CU*BASE credit unions and/or with third parties such as Fannie Mae, Freddie Mac, and FHLB
Management Functions
Topics about how CU*Answers offers tools to comply with audit and regulatory requirements.
Marketing/Cross Sales Features
Software designed to enhance your marketing efforts and track staff sales efforts
Know Your Members
Tools to help you know your members and apply that knowledge for better member service, retention, and return.
Marketing Club Features
Marketing Club Benefits, Tracking and use with Tiered Scoring Processing
Tiered Scoring Features
Topics for member participation and reward options
Member Notice Printing-Enhance
CU*Answers Production Team partners with Sage Direct, Inc. to offer you a new and improved service to handle the production of your daily notices.
Member Service
Topics related to opening and closing memberships and accounts, including joint owners, beneficiaries, and DBA names.
Monitor-A Project Mgmt Utility
A new way for credit unions to "monitor" the progress on their project requests.
Multi-Corporate Processing
Topics about how CU*BASE can support processing for multiple credit unions using a single management/staffing team.
New Client Conversions
Topics surrounding the new client installation process
New Navigation 2017
A place for FAQs related to the revamp of the CU*BASE navigation system, being implemented in early 2017, replacing the current menu-driven navigation.
Reports and Data Archival
Topics surrounding Report Creation/Archival/Selections
CU*SPY Features
Items realted to CU*SPY report archival
IBM Query
Within CU*BASE, IBM Query plays important role
OUTQ Routing / Processing
Report routing using iSeries output queue processing
System Reports - Certificates
CU*BASE selections for certificate related reports
System Reports - Loans
CU*BASE selections for Loan related reports
System Reports - Shares
CU*BASE selections for Share related reports
Savings / CertificateTopics
Questions about CU*BASE Savings / Certificate features and related industry topics
IRA Processing
IRA Features, Reporting, Tracking
Security Features
Commonly asked questions about security functionality
Employee Security
CU*BASE design for Employee Security and flexibility
IBM iSeries Security
CU*BASE runs on an iSeries platform. Topics regarding security related to IBM mid-range solutions are here
Shared Branching
CU*BASE provides a shared branching product with full settlment and fee accounting interface.
CUSC National Shared Branching
CUSC National Network online interface with CU*BASE
Statement / E-Statement
Configuration Options, Statement Messages, Insert Processing
Periodic Mortgage Statement
Monthly statements for mortgages held on CU*BASE.
Teller System
Teller System design and features
Third Party Vendor Processing
Best practices, recommendations, timing
Disaster Recovery Strategies
Topics about our Business Interruption Plan and Procedures
Electronic Documents
Topics surrounding receipts,document scanning and archival offered through eDOC Innovations, formerly RDI (Reed Data Inc.) --
ASP Solution
Topics about electronic document processing delivered through the online/ASP solution
CU*Answers Clients
Topics related to the integration of CU*BASE with the ASP solution.
eDOC Innovations Clients
Topics regarding the ASP solution for clients using core processors other than CU*Answers
In-House Solutions
FAQ's regarding several electronic document processes provided by in-house servers.
Identity Theft Protection
Identity Chek (sm) is a web based service that performs identity validation and fraud prevention.
Item Processing
Topics about Check Processing, Direct Deposit and Cash Ordering
Check 21
Information about CU*Check 21 the Processing Alliance
Check Copies
Member Clearings
Research and Adjustments
Returns
RFP and CU Due Diligence
Topics important to Request for Proposals and Due Diligence responsibilities
About CU*Answers
Topics surrounding company and financial information, outsourcing services and partner relationship and privacy are in the next level.
Company & Financial Info
Partner Relationship & Privacy
Third Party Relationships
Web Services
Client Service Support
Want to know about the support services we offer? Look in the next level of categories.
Conversion Planning & Mgmt
We "Guarantee the Difference" with our conversion planning and management techniques.
Training and Education
User Support
CU*BASE Software & Features
Look in the next level of categories for our software features and benefits.
ACH, Payroll and C/P Features
ATM, Debit and Credit Cards
Back Office & Subsidaries
CU*BASE configuration & MIF
General Product Information
LOS, Collections & Forms
CU*BASE integrated Loan Origination System, loan forms, and collections tools
Management & Forecasting Tools
Marketing & Sales
Member Services & Teller Proc
Online Banking/Audio Response
Reports & Data Archival
Savings, Checking & IRA's
Statement Processing
Hardware,Systems, Networks
The next level of categories answer your questions about CU*BASE hardware,systems and networks for both ASP and In-House solutions.
Disaster Recovery
System Requirements
Considerations and requirements for both ASP and In-House solutions.
Technical development
Miscellaneous CU*BASE topics
Risk Mngmt Report Generator
Maintain and Store third party vendor information
Talent Source Hosted Portals
Use this category to find out FAQ's for this internal employee electronic communication tool.
Technical Support
Topics about hardware, communications, networks, and software
GOLD Update Support
Support for downloading, unpacking and deploying GOLD Update files
iSeries Support (AS/400)
Topics surrounding the operations of the IBM iSeries platform
Network Communications
Topics concerning the conversion from frame relay to CU*NextNet, a WAN solution.
Printer Support
Configuration and support issues for printers
Teller Cash Dispenser/Recycler
Update Support
Software update support issues
Workstation Support (Hardware)
Workstation Support (Software)
Questions about configuration settings for CU*BASE workstations
Visiting CU*Answers
Hotels, Travel, Attractions, Restaurants
Web Site and Email Hosting
Topics regarding our product offerings.
WESCONet
This category has topics surrounding the products and services CU*Answers Subsidiary WESCONet provides.
Firewall Support
This category talks about both hardware and software Firewall topics
Proposals
Information about the WESCONet Proposal process
Server Supprt
Topics surrounding Network Servers and their support.
Xtend, Inc.
Topics surrounding this CUSO's structure and product offerings.
Audit Link
Credit Union internal auditing services
Member Reach Topics
Information about Xtend's Member Reach services
Xtension Call Center
Items about the call center services.
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