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AnswerBook Product and Use

Benefits to your credit union, members & staff

Asterisk Intelligence

A team of analysts who work to interpret your data for insights and opportunity, encompassing tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM).

AI*Engaged

This category is for Answer Book items about AI*Engaged, AI*Engaged packages the tools for working with your warehouse, to include built-in analysis tools designed to quickly find and draw useful and actionable insights from your warehoused data.

Analytics Booth

Formerly My CU Today, this web-based product is powerful analysis tools for CU managers, directors, and third-party commentators. View balance sheet and income statement data, or member statistics that have been scrubbed to exclude private data.

AuditLink

These items answer questions asked of AuditLink.

CU*Answers

Questions about this CUSO and the service and products it offers its credit union partners.

CU*BASE Software Topics

Credit union core data processing software

Accounting Features

General Ledger, Subsidiary, and Audit features are described, including the 5300 Call Report tool

Accounts Payable Processing

Items related to automating Vendor Relationships, Invoice Tracking and Printing Checks

ALM Management

Topics about Asset Liability Management

Bank Secrecy Act (BSA)

Questions related to CU*BASE tools for BSA compliance and auditing, including CTRs and SARs.

Budget Software

Change Fund Design

Questions surrounding the Teller System, G/L interface to 739.00 and tracking cash inventories

Investment Processing

Items related to the available Investment subsidiary options

Subsidiary Processing

Questions surrounding Fixed Assets / Accrued Expenses / Pre-paid Expenses

Back Office Processing

Topics about Share Draft, ACH, Payroll, ATM, Debit Card and Credit Card Processing

24-hour/Time Zone Processing

Questions about 24-hour and time zone-related functions, including expanded ACH posting capabilities (same-day ACH, etc.)

7-day Processing

Questions about processing end-of-day, beginning-of-day, and other daily processes 7 days a week.

ACH / Payroll Processing

CU*BASE features, accounting recommendations for ACH and Payroll processing

A2A

Info about the Account-to-Account (A2A) Transfers feature in CU*BASE and Online Banking

ATM/Debit Processing

Questions about both on-line and batch ATM/Debit processing, reports and settlement

Corporate Check Processing

Items to include: Corporate Checks and Money Orders

Credit Card and OTB Processing

"Off Trial Balance" processing for credit cards, investments, shares and loans

Instant Card Issue

Topics about the CU*BASE integrated Instant Card Issue feature

Share Draft Processing

Daily exception processing, Overdraft features, Auto-Non Return offerings (Courtesy Pay), and MICR line issues

BizLink 247 Online Banking

Multi-login desktop and mobile web banking product (formerly "It's My Biz 247") for credit union business accounts.

Client Support

Questions about the CU*BASE service and support methods.

Configuration Settings

Commonly asked questions surrounding Configuration Topics

Dormant /Escheat Account Proc.

Topics surrounding dormancy/escheat processing and configuration.

Loan / Related Products

Items related to Loan Configurations and related product settings

Master / Processing Settings

Items related to fundamental CU*BASE configuration design

Pricing / Internet / Marketing

Configuration options for Pricing / Fees, Internet features and Marketing Tools

Share/Checking/Certificate

Configuration directly affecting Share / Certificate processing

Daily/Monthly Processing

Isse around Beginning-of-Day, End-of-Day and End-of-Month system processing

Education Offerings

Topics about education methods, CU*Answers Learning Center, User Groups, One-on-one and remote training

File Uploads and Downloads

Topics related to CU*BASE tools to download data from CU*BASE to a PC, or to upload data from a PC into a CU*BASE data table (file).

Forms and Disclosure Options

Loan Forms / New Account / TIS / Fee schedule and other form topics

Laser Checks / Money Orders

Set-up, Pricing and Auto-Reconciliation options

Laser Loan Forms

Set-up, pricing, changes for laser loan forms

Member Notice Processing

Configuration and processing of System and On-Demand Member Communications

Fraud and Compliance Tools

CU*BASE tools and techniques for credit union internal auditors

Help and Documentation

CU*BASE has extensive on-line help and supporting documentation booklets

HSA Account Processing

Topics about Health Savings Account processing and reporting.

In-House Processing Topics

For Clients who process on their own IBM iSeries computer. These topics could be related to either CU*BASE or IBM processing

IRS Reporting and Year End

Tax reporting and Year End Processing

iText Software

iTest Software is a third party software that enables a CU to view PDF's created by CU*BASE software.

It's Me 247 Online Banking/ARU

Questions about the fully integrated "It's Me 247" online and mobile banking, as well as CU*Talk audio response

2021 New Look for It's Me 247

News about the new mobile first redesign for It's Me 247 online and mobile web banking, coming spring 2021.

Bill Payment Solutions

Questions surrounding the processing for online bill payment solutions offered via "It's Me 247" online and mobile web banking

Bill Pay (Fiserv)

Questions specifically about the Fiserv solution for online bill pay through "It's Me 247" (also includes questions about their Partner Care support software)

Bill Pay (iPay)

Questions specifically about the iPay solution for online bill pay through "It's Me 247"

Bill Pay (Payveris)

Questions specifically about the Payveris solution for online bill pay through "It's Me 247"

Personal Internet Branch (PIB)

Questions related to PIB, the CU*Answers layered security feature used by online banking

Remote Deposit Capture (RDC)

Information about RDC tools available through our mobile app

Loan Related Processing (LOS)

Questions surrounding the CU*BASE LOS (loan origination system)

Collection / Delinquency

Collection Processing for loans and negative balance accounts

Credit Bureau Processing

Equifax/Experian/Trans Union options

Decision Modeling

Topics about how Decision Modeling works and its benefits to your credit union

Credit CARD Act

Questions related to assistance CU*Answers can offer to CUs in complying with the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act

Credit Card Servicing

Topics about CU*BASE Credit Card On-Line Servicing Product.

Escrow Processing

Householding

What it can do for Lending, Collections, and Marketing

Indirect/Dealer Lending

Indirect lending features

Loan Insurance/Debt Protection

Loan Insurance /Debt Protection integration and descriptions

Loan Variable Rate Maintenance

Items related to Variable Rate changes

Mortgage / Student Loans

Mortgage and Student Loan processing

Participation Lending

CU*BASE features to track participation loans, including settlement, with other CU*BASE credit unions and/or with third parties such as Fannie Mae, Freddie Mac, and FHLB

Management Functions

Topics about how CU*Answers offers tools to comply with audit and regulatory requirements.

Marketing/Cross Sales Features

Software designed to enhance your marketing efforts and track staff sales efforts

Know Your Members

Tools to help you know your members and apply that knowledge for better member service, retention, and return.

Marketing Club Features

Marketing Club Benefits, Tracking and use with Tiered Scoring Processing

Tiered Scoring Features

Topics for member participation and reward options

Member Notice Printing-Enhance

CU*Answers Production Team partners with Sage Direct, Inc. to offer you a new and improved service to handle the production of your daily notices.

Member Service

Topics related to opening and closing memberships and accounts, including joint owners, beneficiaries, and DBA names.

ATM/Debit Card Processing

Questions regarding online and batch processing, account settlement, and service charges

New Search Engine

A temporary topic for questions about the new search engine being introduced for Xpress Teller and Member Inquiry with the 21.05 release.

Monitor-A Project Mgmt Utility

A new way for credit unions to "monitor" the progress on their project requests.

Multi-Corporate Processing

Topics about how CU*BASE can support processing for multiple credit unions using a single management/staffing team.

New Client Conversions

Topics surrounding the new client installation process

Reports and Data Archival

Topics surrounding Report Creation/Archival/Selections

CU*SPY Features

Items realted to CU*SPY report archival

IBM Query

Within CU*BASE, IBM Query plays important role

OUTQ Routing / Processing

Report routing using iSeries output queue processing

System Reports - Certificates

CU*BASE selections for certificate related reports

System Reports - Loans

CU*BASE selections for Loan related reports

System Reports - Shares

CU*BASE selections for Share related reports

Research Steps

Common research steps performed by Data Center staff available for credit union partners.

RTP from The ClearingHouse

Questions regarding RTP from The ClearingHouse

Savings / CertificateTopics

Questions about CU*BASE Savings / Certificate features and related industry topics

IRA Processing

IRA Features, Reporting, Tracking

Security Features

Commonly asked questions about security functionality

Employee Security

CU*BASE design for Employee Security and flexibility

IBM iSeries Security

CU*BASE runs on an iSeries platform. Topics regarding security related to IBM mid-range solutions are here

Shared Branching

CU*BASE provides a shared branching product with full settlment and fee accounting interface.

CUSC National Shared Branching

CUSC National Network online interface with CU*BASE

Statement / E-Statement

Configuration Options, Statement Messages, Insert Processing

Periodic Mortgage Statement

Monthly statements for mortgages held on CU*BASE.

Teller System

Teller System design and features

Xpress Teller

Information about the new, second teller platform coming in the 21.05 CU*BASE release

Third Party Vendor Processing

Best practices, recommendations, timing

Electronic Documents

Topics surrounding receipts,document scanning and archival offered through eDOC Innovations, formerly RDI (Reed Data Inc.) --

ASP Solution

Topics about electronic document processing delivered through the online/ASP solution

CU*Answers Clients

Topics related to the integration of CU*BASE with the ASP solution.

eDOC Innovations Clients

Topics regarding the ASP solution for clients using core processors other than CU*Answers

In-House Solutions

FAQ's regarding several electronic document processes provided by in-house servers.

Imaging

These items answer questions asked of the Imaging team.

Item Processing

Topics about Check Processing, Direct Deposit and Cash Ordering

Check 21

Information about CU*Check 21 the Processing Alliance

Check Copies

Member Clearings

Research and Adjustments

Returns

Lender*VP

These items provide answers to questions asked of the Lender@VP team.

Technical Support

Topics about hardware, communications, networks, and software

GOLD Update Support

Support for downloading, unpacking and deploying GOLD Update files

iSeries Support (AS/400)

Topics surrounding the operations of the IBM iSeries platform

Network Communications

Topics concerning the conversion from frame relay to CU*NextNet, a WAN solution.

Printer Support

Configuration and support issues for printers

Vertical Receipts

FAQs about the new vertical format for thermal receipts, being introduced in the 21.05 release.

Teller Cash Dispenser/Recycler

Update Support

Software update support issues

Workstation Support (Hardware)

Workstation Support (Software)

Questions about configuration settings for CU*BASE workstations

Xtend, Inc.

Topics surrounding this CUSO's structure and product offerings.

Audit Link

Credit Union internal auditing services

Member Reach Topics

Information about Xtend's Member Reach services

Xtension Call Center

Items about the call center services.

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