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1166 FCU (CUaxis) (5423/RE)
1st City CU (Deconverted)
1st Community FCU (299/FM)
1st Mississippi FCU (362/M3)
1st Street CU (164/SO)
1st Valley CU (CU*NW)
A&S FCU (CUaxis) (5416/AI)
AAA FCU (124/AF)
AAC CU (115/AA)
ABD FCU (298/AD)
Academic FCU (288/AB)
ACBA FCU (CUaxis) (5424/AR)
Advantage CU (219/AV)
Adventhealth CU (fka Florida Hospital) (246/FH)
Aeroquip CU (144/AQ)
Affinity CU (295/AY)
Alabama CU - SE (4797/JY)
Alabama Law Enforcement CU (CU*South)
Alamosa CU
Alcoa Pittsburgh FCU (CUaxis) (5431/AP)
Alcose CU (5403/AH)
Allegan CU, a division of Ignite CU
Allegheny Central Employees FCU (CUaxis)
Allegheny Kiski Postal FCU (CUaxis)
Allegheny-Ludlum Brackenridge FCU (CUaxis)
Allegis CU
Allegius CU
Allied CU (CU*South)
Allvac Savings & Credit Union (CU*South)
Allwealth FCU
Alpena Alcona Area CU
Alpena Community CU
Aneca FCU (CU*South)
Area FCU
Arize FCU (rkGoBig)
AT&T Empl Pgh PA FCU (CUaxis)
ATL CU
Auto Body Workers
Auto-Owners Associates CU
Avoyelles Parish School Board Employees FCU (CU*South)
Awakon FCU
Bakersfield City Employees FCU (CU*South)
Bay Area CU
Bayou Community FCU (CU*South)
BCS Community CU (CU*NW)(Deconverted)
Befit Financial FCU (CU*NW)
Belle River Community CU
Best Advantage CU
Best Financial CU (Deconverted)
Best Financial CU (Muskegon Consumers Power)(Deconverted)
Best Reward CU (PEF CU)(Deconverted)
Big Dutch CU
Bissell Employees
Bitterroot Community FCU (CU*NW)
Bluegrass Community FCU (CU*South)
BlueOx CU
Bluestone FCU
BOPTI FCU (CU*South)
Bragg Mutual FCU (CU*South)
Brewery CU
Bridge CU
Building Trades FCU
Cal Poly FCU (CU*NW, Deconverted 08/30/2021)
Calcasieu Teachers & Employees CU (CU*South)
Calcite CU
Calcoe CU (CU*NW)
CalCom FCU
Calhoun Liberty Employees CU (CU*South)
CASE FCU (CU*South)
Casebine Community CU
Catholic Institute of Greensburg (4791/J3)
Catholic United Financial CU
Center Valley
Centerville Clinics Employees FCU (CUaxis)
Central CU
Central Macomb Com CU-WescoNet
Central Michigan Community (Deconverted)
Century Heritage FCU (rkGoBig)
Chadron FCU (CU*South)
Cheney FCU (CU*NW)
Cherokee Strip CU
Cheswick Atomic Division FCU (CUaxis)
Chief Financial CU
Chiphone FCU
Chippewa Eagle FCU
Chiropractic FCU
Christian Family CU
Chula Vista City Emp FCU (CU*NW)
Cincinnati Interagency FCU
Cincinnati Ohio Police FCU
Circle FCU
Citizens Credit Union (WescoNet)
Citizens FCU (CU*South)
City of Deer Park FCU (CU*South)
City of Trenton Employees CU (CU*South)
Clawson Community CU
Coast Guard Employees CU (CU*South)
Columbia CU
Columbia Municipal ECU (WescoNet)
Commodore Perry FCU
Commonwealth UTL FCU (Taunton)
CommStar CU
Community Choice CU
Community CU
Community First FCU (MI)
Community First Fund FCU (rkGoBig)
Community Promise FCU
Community West CU
Community Works FCU (CU*South)
Compass CU
Comunidad Latina FCU (CU*NW)
Connects FCU
Consumers FCU
Cook Funeral Home-WescoNet
CorePlus FCU (Deconverted)
Cornerstone Community CU (Deconverted)
Country Heritage CU
County Schools FCU (CU*NW)
County-City CU
CR Community First CU (Deconverted)
Craftmaster FCU (CUaxis)
CU Mortgage Direct
CU*Answers
CU*Northwest
CU*NorthWest User Review Test
CU*South
CUaxis
Cumberland County FCU (Self-Processor)
Day Air CU
DayMet CU
DC FCU
Delta County CU (Deconverted)
Delta Schools FCU (CU*NW)
Demopolis FCU (CU*SOUTH)
Destinations CU (rkGoBig)
DeTour Drummond Community CU
Diversified Members CU
Dowagiac Area FCU
East End Food Co-op FCU (CUaxis)
EdCo Community CU (Deconverted)
eDoc, Inc.
Educational Community Alliance CU
EECU - A Community CU (Deconverted)
ELCA FCU
Element FCU
Elizabeth NJ Firemen’s FCU (CU*South)
EmpireONE FCU
Encurage Financial Network CU (fka First Financial CU)
ET/TBA JOINT BRANCH
ETMA FCU (CU*South)
Everence FCU (rkGoBig)
Everglades FCU (CU*South)
Evergreen CU
Evonik Employees CU (CU*South)
Explorers CU
FAA FCU (CU*South)
Family First FCU (CU*NW)
Family Focus FCU (CU*NW)
Farm Bureau CU
FEDCom CU (Deconverted)
Federal Employees (Deconverted)
Federated Family CU (Deconverted)
FedTrust FCU (CU*South)
Filer CU
Financial Plus CU (Deconverted)
Fire Police City County FCU
Firefighters CU
First Choice CU (Deconverted)
First Financial Servicing LLC (CU*BASE SE)
First General CU (WescoNet)(Deconverted)
First General, a Division of Community Choice CU
First Miami University Student FCU
First Neshoba FCU (CU*South)
First Ohio Community FCU
First Service CU (Deconverted)
First Trust CU
Fisher Scientific Employees FCU (CUaxis)
Five Star of Maryland FCU
Fleur De Lis FCU (CU*South)
Florida Customs FCU
Florida Rural Electric CU (CU*South)
Focus CU
Forest Area CU
Fox Communities (Self-Processor)(Deconverted)
Fox Federal Credit Union
Frankenmuth CU
Frederiksted FCU (CU*South)
Friendly FCU
Geismar Complex FCU (CU*South)
Generations CU
Generations Family FCU (Deconverted)
GHS Federal Credit Union
Glacier Hills CU (Deconverted)
Global 1 FCU (CU*South)
Governmental Employees CU (Deconverted)
GR Consumers CU
Grand Trunk (BC) Employees FCU
Gratiot CU
Great Lakes FCU
Great Lakes First FCU
Great Lakes Members CU (Deconverted)
Greater Metro FCU
Greater Wayne Community FCU (Deconverted)
Greensboro Municipal FCU
Greenwood Municipal FCU
Growing Oaks FCU
Gulf Trust FCU (CU*South)
Habersham FCU (CU*South)
Haehnel and Phalen
Hanesbrands CU (CU*South)
Harris County FCU (Self-Processor)
Hawaii Central FCU
Heartland CU (Madison, WI)(Deconverted)
Heartland CU (Springfield, IL)
Helping Other People Excel FCU (CU*South)
Highmark FCU (Deconverted)
Hilco FCU (CU*South)
Hometown CU (Deconverted)
Honor CU
Honor CU (BC)
Hoosier United CU
HOPE Credit Union (CU*South)
Horizon Community CU (Deconverted)
Horizon CU (Farmington, UT)(Self-Processor)
Horizon CU (Racine, WI)(Deconverted)
Houston Belt and Terminal FCU (CU*South)
HPC CU
IBEW & United Workers FCU (CU*NW)
IBEW Local 265 FCU (CU*South)
Illinois Community CU
Illinois Educators CU (Deconverted)
Ingersoll-Rand FCU
Inland Valley FCU (CU*NW)
Intandem CU
Internet Archive FCU
InvesTex CU
Iron Workers FCU (CUaxis)
IRS Buffalo FCU (CUaxis)
Isabella Community CU
Ishpeming Community FCU
Jackson County Teachers CU (CU*South)
JDMH FCU (CUaxis)
Jeep Country FCU
Jefferson Community FCU
Jefferson CU (CU*South)
Journey FCU
Kahului FCU
Kalsee CU
Kansas City CU
Kauai FCU
Kellogg Community CU
Kellogg Memphis Employees CU (CU*South)
Kenowa
Kenowa Community FCU
Kensington Valley Community CU
kState CU (CU*South)
L.A. Electrical Workers CU (CU*NW)
Labor CU (fka Department of Labor FCU)(rkGoBig)
Lake Huron CU
Lakes Community CU, part of BBCU
Lakeshore FCU
Lakeview CU
Lakota FCU
Lanco Corporation
LaPorte Community FCU (TSHP)
Lauderdale County Teachers CU (CU*South)
Lenco CU
Lesco FCU (CUaxis)
Liberty Alliance FCU
LIFE ASSET, INC (CU*BASE SE)
LiFE FCU (rkGoBig)
Lighthouse Community CU (CU*NW)(Deconverted)
Limestone FCU
Local 142 FCU (CU*South)
Local 520 U.A. FCU (CUaxis)
Local 697 FCU (CU*South)
Logan Community FCU
Louisiana Central CU (CU*South)
Lower East Side People's FCU (Deconverted)
Madison County FCU
Madison CU
MAHPFCU (CU*NW)
Marvel City FCU (CU*South)
Massachusetts State CU (CU*South)
Materion FCU
Mattel FCU
Maui Teachers FCU
Media City Community (CU*NW)
Meijer CU
Members Cooperative CU (Lake State)(Deconverted)
Members Source CU
MEMBERS1st Community CU
Memphis Municipal Employees FCU (CU*South)
Mercer County Community FCU (CUaxis)
Meridian Mutual FCU (CU*South)
Metro North FCU
Metrum Community CU (CU*NW)
Miami University Community FCU
Michigan Coastal CU
Michigan First CU (GR Family CU)(Deonverted)
Michigan Legacy CU
Michigan United CU (Birmingham, MI)
Michigan United CU (Warren, MI)
Mid Island FCU (CU*South)
Mid Michigan Family CU (Deconverted)
Mission City FCU
Mobile Postal Employees CU (CU*South)
Monroe Community CU
Morning Star Baptist FCU (CUaxis)
Mount Olive Baptist Church FCU (CU*South)
Mountain River CU (CU*NW)
MSU FCU (fka Clarkston Brandon Community CU)(Deconverted)
MSU FCU (fka Gabriels Community CU)
Mt. Lebanon FCU (CUaxis)(Deconverted)
MUNA FCU (CU*South)
Muskegon FCU
Muskegon Patternmakers FCU
Muskegon Teachers CU
My Credit Union (CU*NW)
My Pensacola FCU (CU*South)
MyUSA Credit Union
MyUSA CU
N.U.L FCU
Nebraska State Employees CU (CU*SOUTH)
Neighborhood Mortgage Solutions, LLC
Neighborhood Trust FCU (Deconverted)
New Castle Bellco FCU (CUaxis)
New Haven Teachers FCU (CU*South)
New Horizons CU
New London Telephone
New York Episcopal FCU
Newark Firemen FCU (CU*South)
Newrizons (CU*NW)
Nikkei CU
Nizari Progressive FCU (CU*South)
North Central Area CU
North Central Area CU (fka First United CU)
North Coast Business Lending (CU*BASE SE)
North Districts Community CU (CUaxis)
Northern Colorado CU (CU*NW)
Northern Eagle FCU (Deconverted)
Northern Hills FCU
Northern Lights Community FCU
Northern States CU
Northland Area Federal CU (WescoNet)
Northpark Community CU
NorthStar CU (Deconverted)
Northwest Arkansas FCU (CU*South)
Northwest Consumers FCU
Northwestern Area CU
NorthWestern Energy Employees FCU (CU*NW)
Notre Dame FCU
Nugget, a division of Bluestone FCU
NuUnion CU (Deconverted)
Oak Cliff Christian FCU (CU*South)
Oak Industrial Park CU
Oak Trust CU
Ocala Community CU (CU*South)
Ohio Catholic FCU (Deconverted)
Old Ocean FCU (CU*South)
OneNebraska (fka OneUnited FCU)
Ontario Public Employees FCU (CU*NW)
Organized Labor Credit Union (CU*NW)
Our Mother of Mercy FCU (CU*South)
Pacific Transportation FCU (WescoNet)
Park City CU
Partnership Financial CU
Pasadena Service FCU (CU*NW)
Pathways Financial CU
PenFed CU (fka Progressive CU)
Peninsula FCU
Penn Hills Municipal FCU (CUaxis)
Penn-Trafford School Employees FCU (CUaxis)
People Driven (Deconverted)
People's Choice CU (Deconverted)
Pheple FCU (rkGoBig)
Pinekraft FCU (CU*South)
Pinnacle CU (CU*South)
Pittsburgh FCU (CUaxis)
Plymouth County Teachers (PCT) FCU
PNG Northern FCU (CUaxis)
Policemen's FCU (CU*South)
Port City FCU
Port Conneaut FCU (Deconverted)
Port of Houston Warehouse FCU (CU*South)
Portsmouth Schools FCU (CU*South)
Post Community CU
Post Office Credit Union of Maryland (CU*South)
Post-Gazette FCU (CUaxis)
Power CU
Powerco Credit Union (Prime Alliance)
PowerNet CU
Preferred CU
Premier Financial (Deconverted)
Prichard CU (CU*South)
PrimeSource CU (CU*NW)
PrimeTrust Financial FCU (fka Muncie FCU)
Printing Industries CU (CU*NW)
Progressions CU (CU*NW)
Progressive FCU (CU*South)
Prospera CU (Self-Processor)
Public Service CU
Puget Sound Refinery FCU (CU*NW)
Quantum CU (CU*South)
Quest FCU
Rapid City Telco FCU
Ravalli County FCU (CU*NW)
Richmond Heritage FCU (CU*South)
Rio Blanco Schools FCU
Rio Grande Valley CU
Ripco CU (Self-Processor)
River Valley CU (Ada, MI)
River Valley CU (Miamisburg, OH)
Rivertown Community FCU-WescoNet
Rivertown CU, a division of Ignite CU
Riverview CU
rkGoBig
Rocket FCU (CU*South)
Rockford Community
Rolling F (CU*NW)
Route 31 FCU (fka Muskegon Co-op FCU)
Routt FCU (CU*NW)(Deconverted)
RVA Financial FCU (CU*South)
SAFE C U (CU*South)
Safe Harbor CU
Saginaw County Employees CU
San Antonio CU
Santa Barbara County FCU (CU*NW)
Santee Cooper CU
Sarco FCU (CUaxis)
Savannah Schools FCU (CU*SOUTH)
SB COMMUNITY FCU
Schools FCU (CU*NW/CU*A Supported)
Scient FCU
Sentinel FCU
Sentinel Graphics FCU (Deconverted)
Serve CU
Service 1 FCU
Services CU (CU*BASE SE)
Shell Western States FCU (CU*NW)
Shoreline CU
Shoreline Technology Solutions
Singing River FCU (CU*SOUTH)
Sisseton Wahpeton FCU (CU*South)
Site-Four
SLO Credit Union (CU*NW)
SMART FCU
South Bay Credit Union (CU*NW)
South Bend Firefighters FCU (CU*South)
Southern Gas FCU (CU*South)
Southland FCU (CU*South)
SPC CU (rkGoBig)
Spojnia CU (CUaxis)
Spokane Firefighters (CU*NW)
Spokane Media (CU*NW)
St Joseph’s Broadmoor FCU (CU*South)
St Thomas FCU (CU*South)
Star of Texas CU
State College FCU
State Highway Credit Union (CU*NW)
Stephens-Franklin Teachers FCU (CU*South)
Stepping Stones FCU (Deconverted)
Straits Area FCU
Strategic FCU (CUaxis)
Summit Hampton Roads FCU (CU*South)
Sunkist Employees FCU (CU*NW)
Superior Choice CU (Deconverted)
Swindell-Dressler CU (CUaxis)
Table Rock FCU
Tahquamenon Area CU
Taunton FCU (CU*A will Support CommonWealth Merger)
TBA CU
Team One CU (Prime Alliance)
TeePak CU (WescoNet)
Test Company
Texhillco School Employees FCU (CU*South)
The Finest FCU
The Heritage FCU
Thinkwise CU (CU*NW)
Third Coast FCU (CU*South)
Thornapple CU
Thunder Bay Area CU (Merged with Besser 9/1/2017)
TLCU Financial
Tongass FCU (CU*NW)
Toro Employees FCU
Total Community CU
Town & Country Family CU
Transportation FCU
Traverse Catholic FCU
Tri-Cities CU
TruChoice FCU
True Community CU (Deconverted)
TRUE Community CU (fka Parkside CU)
TruNorth FCU
Turbine FCU (CU*South)
Two Rivers FCU (CU*South)
U.P. Connection FCU (CU*South)
U.P. State Credit Union (formerly Fed Emp of Chippewa County)
U.P. State CU (fka Chippewa County CU)
Union Pacific a Div of PACTRAN (CU*NW)(Deconverted)
Union Pacific Streamliner FCU (CU*South)
Unison CU
United Bay Community CU (Deconverted)
United Savers CU (Deconverted)
United Trades (CU*NW)
University of Toledo FCU
Urban Upbound FCU
Ure FCU (CUaxis)
VacationLand FCU
Valley Ag FCU (CU N*W)
Valley Educators CU (CU*NW)
Valley Oak Credit Union (CU*NW)
Valley Pride FCU (CUaxis)
ValleyStar CU (CU*South)
VATAT CU
Vendors
Vermillion (CU*NW)(Deconverted)
Verve, a Credit Union (Deconverted)
Victoria City County Employees FCU (CU*South)
Village Community CU
Village Financial Cooperative CU
Viriva Community CU
Wakota FCU
Walker County FCU
Walton County Teachers FCU (CU*South)
Wauna FCU (Deconverted)
West Michigan CU
West Michigan CU (WDMCU)
West Michigan Postal Service FCU
Western Co-Op CU
Western Division CU
Western Illinois CU
Westshore FCU
Wexford Community CU
Weyco Community Credit Union (CU*South)
White County FCU (CU*South)
Wolverine State CU
Wymar FCU (CU*South)
Young Community FCU
YS FCU
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AnswerBook Product and Use
Benefits to your credit union, members & staff
Asterisk Intelligence
A team of analysts who work to interpret your data for insights and opportunity, encompassing tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM).
AI*Engaged
This category is for Answer Book items about AI*Engaged, AI*Engaged packages the tools for working with your warehouse, to include built-in analysis tools designed to quickly find and draw useful and actionable insights from your warehoused data.
Analytics Booth
Formerly My CU Today, this web-based product is powerful analysis tools for CU managers, directors, and third-party commentators. View balance sheet and income statement data, or member statistics that have been scrubbed to exclude private data.
AuditLink
These items answer questions asked of AuditLink.
CU*Answers
Questions about this CUSO and the service and products it offers its credit union partners.
CU*BASE Software Topics
Credit union core data processing software
Accounting Features
General Ledger, Subsidiary, and Audit features are described, including the 5300 Call Report tool
Accounts Payable Processing
Items related to automating Vendor Relationships, Invoice Tracking and Printing Checks
ALM Management
Topics about Asset Liability Management
Bank Secrecy Act (BSA)
Questions related to CU*BASE tools for BSA compliance and auditing, including CTRs and SARs.
Budget Software
Change Fund Design
Questions surrounding the Teller System, G/L interface to 739.00 and tracking cash inventories
Investment Processing
Items related to the available Investment subsidiary options
Subsidiary Processing
Questions surrounding Fixed Assets / Accrued Expenses / Pre-paid Expenses
Back Office Processing
Topics about Share Draft, ACH, Payroll, ATM, Debit Card and Credit Card Processing
24-hour/Time Zone Processing
Questions about 24-hour and time zone-related functions, including expanded ACH posting capabilities (same-day ACH, etc.)
7-day Processing
Questions about processing end-of-day, beginning-of-day, and other daily processes 7 days a week.
ACH / Payroll Processing
CU*BASE features, accounting recommendations for ACH and Payroll processing
A2A
Info about the Account-to-Account (A2A) Transfers feature in CU*BASE and Online Banking
ATM/Debit Processing
Questions about both on-line and batch ATM/Debit processing, reports and settlement
Corporate Check Processing
Items to include: Corporate Checks and Money Orders
Credit Card and OTB Processing
"Off Trial Balance" processing for credit cards, investments, shares and loans
Instant Card Issue
Topics about the CU*BASE integrated Instant Card Issue feature
Share Draft Processing
Daily exception processing, Overdraft features, Auto-Non Return offerings (Courtesy Pay), and MICR line issues
BizLink 247 Online Banking
Multi-login desktop and mobile web banking product (formerly "It's My Biz 247") for credit union business accounts.
Client Support
Questions about the CU*BASE service and support methods.
Configuration Settings
Commonly asked questions surrounding Configuration Topics
Dormant /Escheat Account Proc.
Topics surrounding dormancy/escheat processing and configuration.
Loan / Related Products
Items related to Loan Configurations and related product settings
Master / Processing Settings
Items related to fundamental CU*BASE configuration design
Pricing / Internet / Marketing
Configuration options for Pricing / Fees, Internet features and Marketing Tools
Share/Checking/Certificate
Configuration directly affecting Share / Certificate processing
Daily/Monthly Processing
Isse around Beginning-of-Day, End-of-Day and End-of-Month system processing
Education Offerings
Topics about education methods, CU*Answers Learning Center, User Groups, One-on-one and remote training
File Uploads and Downloads
Topics related to CU*BASE tools to download data from CU*BASE to a PC, or to upload data from a PC into a CU*BASE data table (file).
Forms and Disclosure Options
Loan Forms / New Account / TIS / Fee schedule and other form topics
Laser Checks / Money Orders
Set-up, Pricing and Auto-Reconciliation options
Laser Loan Forms
Set-up, pricing, changes for laser loan forms
Member Notice Processing
Configuration and processing of System and On-Demand Member Communications
Fraud and Compliance Tools
CU*BASE tools and techniques for credit union internal auditors
Help and Documentation
CU*BASE has extensive on-line help and supporting documentation booklets
HSA Account Processing
Topics about Health Savings Account processing and reporting.
In-House Processing Topics
For Clients who process on their own IBM iSeries computer. These topics could be related to either CU*BASE or IBM processing
IRS Reporting and Year End
Tax reporting and Year End Processing
iText Software
iTest Software is a third party software that enables a CU to view PDF's created by CU*BASE software.
It's Me 247 Online Banking/ARU
Questions about the fully integrated "It's Me 247" online and mobile banking, as well as CU*Talk audio response
2021 New Look for It's Me 247
News about the new mobile first redesign for It's Me 247 online and mobile web banking, coming spring 2021.
Bill Payment Solutions
Questions surrounding the processing for online bill payment solutions offered via "It's Me 247" online and mobile web banking
Bill Pay (Fiserv)
Questions specifically about the Fiserv solution for online bill pay through "It's Me 247" (also includes questions about their Partner Care support software)
Bill Pay (iPay)
Questions specifically about the iPay solution for online bill pay through "It's Me 247"
Bill Pay (Payveris)
Questions specifically about the Payveris solution for online bill pay through "It's Me 247"
Personal Internet Branch (PIB)
Questions related to PIB, the CU*Answers layered security feature used by online banking
Remote Deposit Capture (RDC)
Information about RDC tools available through our mobile app
Loan Related Processing (LOS)
Questions surrounding the CU*BASE LOS (loan origination system)
Collection / Delinquency
Collection Processing for loans and negative balance accounts
Credit Bureau Processing
Equifax/Experian/Trans Union options
Decision Modeling
Topics about how Decision Modeling works and its benefits to your credit union
Credit CARD Act
Questions related to assistance CU*Answers can offer to CUs in complying with the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act
Credit Card Servicing
Topics about CU*BASE Credit Card On-Line Servicing Product.
Escrow Processing
Escrow Processing
Householding
What it can do for Lending, Collections, and Marketing
Indirect/Dealer Lending
Indirect lending features
Loan Insurance/Debt Protection
Loan Insurance /Debt Protection integration and descriptions
Loan Variable Rate Maintenance
Items related to Variable Rate changes
Mortgage / Student Loans
Mortgage and Student Loan processing
Participation Lending
CU*BASE features to track participation loans, including settlement, with other CU*BASE credit unions and/or with third parties such as Fannie Mae, Freddie Mac, and FHLB
Management Functions
Topics about how CU*Answers offers tools to comply with audit and regulatory requirements.
Marketing/Cross Sales Features
Software designed to enhance your marketing efforts and track staff sales efforts
Know Your Members
Tools to help you know your members and apply that knowledge for better member service, retention, and return.
Marketing Club Features
Marketing Club Benefits, Tracking and use with Tiered Scoring Processing
Tiered Scoring Features
Topics for member participation and reward options
Member Notice Printing-Enhance
CU*Answers Production Team partners with Sage Direct, Inc. to offer you a new and improved service to handle the production of your daily notices.
Member Service
Topics related to opening and closing memberships and accounts, including joint owners, beneficiaries, and DBA names.
ATM/Debit Card Processing
Questions regarding online and batch processing, account settlement, and service charges
New Search Engine
A temporary topic for questions about the new search engine being introduced for Xpress Teller and Member Inquiry with the 21.05 release.
Monitor-A Project Mgmt Utility
A new way for credit unions to "monitor" the progress on their project requests.
Multi-Corporate Processing
Topics about how CU*BASE can support processing for multiple credit unions using a single management/staffing team.
New Client Conversions
Topics surrounding the new client installation process
Reports and Data Archival
Topics surrounding Report Creation/Archival/Selections
CU*SPY Features
Items realted to CU*SPY report archival
IBM Query
Within CU*BASE, IBM Query plays important role
OUTQ Routing / Processing
Report routing using iSeries output queue processing
System Reports - Certificates
CU*BASE selections for certificate related reports
System Reports - Loans
CU*BASE selections for Loan related reports
System Reports - Shares
CU*BASE selections for Share related reports
Research Steps
Common research steps performed by Data Center staff available for credit union partners.
RTP from The ClearingHouse
Questions regarding RTP from The ClearingHouse
Savings / CertificateTopics
Questions about CU*BASE Savings / Certificate features and related industry topics
IRA Processing
IRA Features, Reporting, Tracking
Security Features
Commonly asked questions about security functionality
Employee Security
CU*BASE design for Employee Security and flexibility
IBM iSeries Security
CU*BASE runs on an iSeries platform. Topics regarding security related to IBM mid-range solutions are here
Shared Branching
CU*BASE provides a shared branching product with full settlment and fee accounting interface.
CUSC National Shared Branching
CUSC National Network online interface with CU*BASE
Statement / E-Statement
Configuration Options, Statement Messages, Insert Processing
Periodic Mortgage Statement
Monthly statements for mortgages held on CU*BASE.
Teller System
Teller System design and features
Xpress Teller
Information about the new, second teller platform coming in the 21.05 CU*BASE release
Third Party Vendor Processing
Best practices, recommendations, timing
Electronic Documents
Topics surrounding receipts,document scanning and archival offered through eDOC Innovations, formerly RDI (Reed Data Inc.) --
ASP Solution
Topics about electronic document processing delivered through the online/ASP solution
CU*Answers Clients
Topics related to the integration of CU*BASE with the ASP solution.
eDOC Innovations Clients
Topics regarding the ASP solution for clients using core processors other than CU*Answers
In-House Solutions
FAQ's regarding several electronic document processes provided by in-house servers.
Imaging
These items answer questions asked of the Imaging team.
Item Processing
Topics about Check Processing, Direct Deposit and Cash Ordering
Check 21
Information about CU*Check 21 the Processing Alliance
Check Copies
Member Clearings
Research and Adjustments
Returns
Lender*VP
These items provide answers to questions asked of the Lender@VP team.
Technical Support
Topics about hardware, communications, networks, and software
GOLD Update Support
Support for downloading, unpacking and deploying GOLD Update files
iSeries Support (AS/400)
Topics surrounding the operations of the IBM iSeries platform
Network Communications
Topics concerning the conversion from frame relay to CU*NextNet, a WAN solution.
Printer Support
Configuration and support issues for printers
Vertical Receipts
FAQs about the new vertical format for thermal receipts, being introduced in the 21.05 release.
Teller Cash Dispenser/Recycler
Update Support
Software update support issues
Workstation Support (Hardware)
Workstation Support (Software)
Questions about configuration settings for CU*BASE workstations
Xtend, Inc.
Topics surrounding this CUSO's structure and product offerings.
Audit Link
Credit Union internal auditing services
Member Reach Topics
Information about Xtend's Member Reach services
Xtension Call Center
Items about the call center services.
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