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Knowledge Base

How can I contact CU*Answers for CU*BASE software or Technical Support?
Rating: 7.75 out of 10 | Topic: Client Support Name: Jeff M

What causes a member check to be returned as 'Refer to Maker'?
Rating: 8.00 out of 10 | Topic: Share Draft Processing Name: Martha A

When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
Rating: Unrated | Topic: ATM/Debit Processing Name: Stacy B

What is a GUAPPLE unit?
Rating: 9.00 out of 10 | Topic: GOLD Update Support Name: Jeff M

How do I test a topaz signature pad in a Windows environment?
Rating: 5.50 out of 10 | Topic: eDOC Innovations Clients Name: Ryan W

What is changing on February 9, 2021* with member phone numbers as they relate to card orders and maintenance?
Rating: 10.00 out of 10 | Topic: ATM/Debit Processing Name: Stacy B

I am receiving a 'printer timeout error' when trying to print a document to my HP Laserjet 2200. What should I do?
Rating: Unrated | Topic: Printer Support Name: Chris S

What is the difference between "Decreasing Life" and "Level Life" coverage?
Rating: Unrated | Topic: Loan Insurance/Debt Protection Name: Barb C

How do I find my workstation's IP address?
Rating: 9.00 out of 10 | Topic: Workstation Support (Software) Name: Matt M

Can CU*Answers reset my employee ID password?
Rating: 1.50 out of 10 | Topic: Employee Security Name: Brett O

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