Knowledge Base
How can I contact CU*Answers for CU*BASE software or Technical Support? Rating: 7.56 out of 10 | Topic: Client Support Name: Jeff M
What causes a member check to be returned as 'Refer to Maker'? Rating: 9.33 out of 10 | Topic: Share Draft Processing Name: Martha A
When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean? Rating: 10.00 out of 10 | Topic: ATM/Debit Processing Name: Stacy B
I accidentally hit my SHIFT key a bunch of times, and a window popped up on my screen that I clicked OK on, and now my keyboard is acting really funny. Rating: 10.00 out of 10 | Topic: Workstation Support (Software) Name: Rob V
My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead? Rating: 8.00 out of 10 | Topic: ACH / Payroll Processing Name: Alycia M
What are the instructions to create an .fdfx companion file for my custom upload to CU*BASE? Rating: Unrated | Topic: Asterisk Intelligence Name: Stacy B
A member is trying to log in to online banking and they see this message: "Online access for this account has been disabled. Please contact the Credit union to reset your password." What should I do? Rating: Unrated | Topic: It's Me 247 Online Banking/ARU Name: Dawn M
How do I use CU*BASE tools to keep track of the beneficial owners on my business accounts and other memberships? Rating: 9.00 out of 10 | Topic: Back Office Processing Name: Dawn M
We are thinking of activating the new See and Jump features for online banking. Can you explain the thinking behind the security, and why only an account owner can have this access? Rating: Unrated | Topic: It's Me 247 Online Banking/ARU Name: Dawn M
My credit union wants to allow maintenance on Automated Funds Transfers (AFT) in online banking. What are the steps for allowing members to set up and maintain their own AFTs? Rating: Unrated | Topic: It's Me 247 Online Banking/ARU Name: Alycia M