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Knowledge Base

How can I contact CU*Answers for CU*BASE software or Technical Support?
Rating: 7.75 out of 10 | Topic: Client Support Name: Jeff M

What causes a member check to be returned as 'Refer to Maker'?
Rating: 9.20 out of 10 | Topic: Share Draft Processing Name: Martha A

When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
Rating: 10.00 out of 10 | Topic: ATM/Debit Processing Name: Stacy B

How do I test a topaz signature pad in a Windows environment?
Rating: 7.00 out of 10 | Topic: eDOC Innovations Clients Name: Ryan W

What special characters are allowed in online banking passwords, security question answers, and personalized security questions? Which ones are not allowed?
Rating: 8.67 out of 10 | Topic: It's Me 247 Online Banking/ARU Name: Alycia M

I accidentally hit my SHIFT key a bunch of times, and a window popped up on my screen that I clicked OK on, and now my keyboard is acting really funny.
Rating: 10.00 out of 10 | Topic: Workstation Support (Software) Name: Rob V

How can I check the network settings on my computer?
Rating: Unrated | Topic: Technical Support Name: Cory W

I am receiving a 'printer timeout error' when trying to print a document to my HP Laserjet 2200. What should I do?
Rating: Unrated | Topic: Printer Support Name: Chris S

What are the instructions to create an .fdfx companion file for my custom upload to CU*BASE?
Rating: Unrated | Topic: Asterisk Intelligence Name: Stacy B

My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Rating: 8.00 out of 10 | Topic: ACH / Payroll Processing Name: Alycia M

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