Knowledge Base

How can I contact CU*Answers for CBX software or Technical Support?
Rating: 7.56 out of 10 | Topic: Client Support Name: Jeff M

When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
Rating: 10.00 out of 10 | Topic: ATM/Debit Processing Name: Stacy B

I accidentally hit my SHIFT key a bunch of times, and a window popped up on my screen that I clicked OK on, and now my keyboard is acting really funny.
Rating: 9.31 out of 10 | Topic: Workstation Support (Software) Name: Rob V

CBX Station Control Deployment
Rating: Unrated | Topic: Technical Support Name: Kyle M

What does the term "ping" mean and why would I use it?
Rating: Unrated | Topic: Technical Support Name: Cory W

What causes a member check to be returned as 'Refer to Maker'?
Rating: 9.39 out of 10 | Topic: Share Draft Processing Name: Martha A

What are the cuasterisk.com network requirements?
Rating: Unrated | Topic: Technical Support Name: Kendra E

How do I use CBX tools to keep track of the beneficial owners on my business accounts and other memberships?
Rating: 9.00 out of 10 | Topic: Back Office Processing Name: Dawn M

A member is trying to log in to online banking and they see this message: "Online access for this account has been disabled. Please contact the Credit union to reset your password." What should I do?
Rating: 7.00 out of 10 | Topic: It's Me 247 Online Banking/ARU Name: Dawn M

My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Rating: 8.00 out of 10 | Topic: ACH / Payroll Processing Name: Alycia M