Knowledge Base

How can I contact CU*Answers for CU*BASE software or Technical Support?
Rating: 7.56 out of 10 | Topic: Client Support Name: Jeff M

When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
Rating: 10.00 out of 10 | Topic: ATM/Debit Processing Name: Stacy B

Can I have CU*BASE default the applicable delinquent fine code into that field when I am building a new loan request?
Rating: 7.00 out of 10 | Topic: Loan / Related Products Name: Melissa H

What causes a member check to be returned as 'Refer to Maker'?
Rating: 9.39 out of 10 | Topic: Share Draft Processing Name: Martha A

What determines where my GOLD documents print?
Rating: 10.00 out of 10 | Topic: Printer Support Name: Jeff M

How can I find out where my members have loans, credit cards, or LOCs at other financial institutions?
Rating: Unrated | Topic: Know Your Members Name: Dawn M

After attempting to login to online banking members are receiving a message stating the member number is not valid. What do I do?
Rating: Unrated | Topic: It's Me 247 Online Banking/ARU Name: Julie G

My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Rating: 8.00 out of 10 | Topic: ACH / Payroll Processing Name: Alycia M

CBX Station Control Deployment
Rating: Unrated | Topic: Technical Support Name: Kyle M

I accidentally hit my SHIFT key a bunch of times, and a window popped up on my screen that I clicked OK on, and now my keyboard is acting really funny.
Rating: 10.00 out of 10 | Topic: Workstation Support (Software) Name: Rob V