Knowledge Base

How can I contact CU*Answers for CU*BASE software or Technical Support?
Rating: 7.56 out of 10 | Topic: Client Support Name: Jeff M

When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
Rating: 10.00 out of 10 | Topic: ATM/Debit Processing Name: Stacy B

After attempting to login to online banking members are receiving a message stating the member number is not valid. What do I do?
Rating: Unrated | Topic: It's Me 247 Online Banking/ARU Name: Julie G

What causes a member check to be returned as 'Refer to Maker'?
Rating: 9.39 out of 10 | Topic: Share Draft Processing Name: Martha A

What are the cuasterisk.com network requirements?
Rating: Unrated | Topic: Technical Support Name: Kendra E

CBX Station Control Deployment
Rating: Unrated | Topic: Technical Support Name: Kyle M

I accidentally hit my SHIFT key a bunch of times, and a window popped up on my screen that I clicked OK on, and now my keyboard is acting really funny.
Rating: 10.00 out of 10 | Topic: Workstation Support (Software) Name: Rob V

A member is trying to log in to online banking and they see this message: "Online access for this account has been disabled. Please contact the Credit union to reset your password." What should I do?
Rating: Unrated | Topic: It's Me 247 Online Banking/ARU Name: Dawn M

My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Rating: 8.00 out of 10 | Topic: ACH / Payroll Processing Name: Alycia M

What are the instructions to create an .fdfx companion file for my custom upload to CU*BASE?
Rating: 10.00 out of 10 | Topic: Asterisk Intelligence Name: Stacy B