The AnswerBook allows you to digitally capture rich member information naturally as part of the support process.  Regardless of the support channel used, the AnswerBook captures and disseminates information about questions asked, information viewed, feedback provided and customer satisfaction either directly or indirectly communicated to staff.    This information is then available to look at your members from an aggregate and individual basis, allowing you to proactively refine your products and services and provide more personalized service.