Ever wondered just how many times members really do call up and ask that their online banking password be reset?  Might seem like some members call every other day, but until now there wasn’t really an easy way to tell. The PIN/Password Change History screen answers that question quickly and easily.

When accessed via Tool #14 Member Personal Banker, you will see just a single member’s history, which is helpful if you are talking to a member on the phone.  When accessed via Tool #505 Member PIN/Password Change History, you can view all members whose password has been disabled, changed, or reset, and group them by reason code, Employee ID, date range, and more to analyze trends.

• TIP: You can create additional Reason Codes as you wish (Tool #268 Configure PIN/PW Reset Reason Codes), to help you better track why members are requesting resets and to see if there are trends you might be able to address through education or marketing efforts.