When members receive an error code of 1 or 2, there is a very simple fix for it in CU*BASE. 

It's Me 247 Online Banking and Bill Pay (Fiserv) programs communicate with each other automatically through an authentication PIN every time we go from one to the next.  When we see a status code of 1 or 2, it is telling us there is an issue with this PIN.  It is easy to reset and the member will be able to get into bill pay within 24 hours.

  1. Launch Tool # 14 "Member Personal Banker"
  2. Enter the member’s account number
  3. Select the Bill Payment PIN reset option
  4. Press Enter and you will have a confirmation that it has been successfully reset.

The member will need to wait until the next day, but everything should be taken care of.