Here are the steps to help answer the FAQ of “Why did I receive this message?”:
  1. Navigate to CU*Spy
  2. In the top search field, type PCMMSG
  3. Use the date range fields if necessary to specify how many days worth of Member Reach Daily Message Reports you need to look through, based on when the member received the email.
  4. In the "Search for" field, type in the email address, the account number, or the member’s last name, whatever will be easiest for you to locate this member.
  5. Click the Search button. You'll be presented with numerous, dated reports that apply to your search. (Presented with no reports? Change your search criteria and try again.)
  6. Knowing the title of the message will tell you and the member why it was sent.

 

*TIP One email address may be attached to multiple accounts. Take this into consideration when a member questions why they were sent a message.