If an account name is spelled incorrectly on a member's statement, the first thing to check is the product configuration (such as Tool #777 Savings/Checking Products Configuration or Tool #194 Certificate Products Configuration or Tool #458 Loan Category Configuration) and locate the product in question. Verify the spelling of the account name. If it is spelled correctly there, next go to Member Inquiry or Phone Operator and check to see if the member has nicknamed that account. Use Nicknames to toggle the display to see nicknames, if any. Accounts that have been nicknamed do appear on the member's statement.