This address is customized for each credit union.  When you first activate mortgage statements, we will assume the address should match the address in your G/L Chart of Accounts corporate record (Tool #202 "Chart of Accounts/Budget Groups Maint").  If a different return payment address is desired, the CU must contact the Client Services team at 616-285-5711 (or ask a question in the AnswerBook). Normal programming fees and lead times apply.

Important note: The coupon and return payment address used for the credit card statement will be completely separate from that used by the mortgage statement.  That way you could, for example, make use of a lock box address for mortgage statements but use your regular office address or another location for credit card payments.