MoneyDesktop is a personal finance management tool credit unions can offer via It's Me 247.

MoneyDesktop imports member account history and needs user credentials to get that information.  Members originally put this information in when they add an account to MoneyDesktop.  If MoneyDesktop gets an error when attempting to import that data, it may indicate the account as having invalid credentials. 

If a member has recently changed their credentials, they can enter the new login information.  If they have not changed their credentials, they should refresh the data with the same credentials to fix it.

If these steps do not correct the error, contact a Client Service Representative for assistance.