First check to see if you can view images via online banking. If you can view them in online banking but not CU*BASE (or vice versa), contact a Client Service Representative.

If you cannot view them in either place, or if they take a really long time to load, you may wish to contact your check processor to see if they are experiencing any difficulties. Remember that we retrieve the images from them and present them to you via the link in CU*BASE and to your members via online banking. If your check processor is experiencing difficulties, that will cause a delay on our end as well.