Unfortunately Intuit has made it very clear they will not work with us on your behalf, and generally will work only with their paying customers (your credit union or your member).  However, here are a few things to suggest to your members that might help narrow down where the problem lies:

• Ask them to make sure they can log in manually. If they can't log in manually, Intuit won't be able to, either. There are two sites to try:
  • Standard site:  https://www.bizlink247.com/###/authentication/username (where ### is your credit union's online banking ID)
  • Aggregator site: https://min.bizlink247.com/###/authentication/username (where ### is your credit union's online banking ID)
    (This is our "aggregator-friendly" website we created specifically for Intuit. It now appears they may have stopped sending traffic there and are instead using our standard production site, but it's worth checking both just in case.)
• If they can't log in manually:
  • Check to make sure it isn't due to their password expiring due to non use, or that they haven't been deactivated altogether
  • Check to see if other members are able to log in, or log in to a test account if you have one.
    • If no one can log in, contact us right away and we’ll make sure there isn't something causing the site to reject traffic altogether.
    • Ask the member to provide screenshots of the error messages they receive.
  • Verify if they've ever been able to log in. If there's something in QuickBooks that includes the URL to the online banking site, they should probably check that just in case.  
• Verify the length of their password and have them try changing the password then doing whatever they need to do in their QuickBooks software to update the software.   
  • Two problems we've heard of causing a problem were a space at the end of the password, and a password being too long (last we heard their max was 16, but remember that the BizLink 247 password limit is 12 characters).
  • Remind members that when they change their password in online banking that they have to change it in QuickBooks, too.
• Verify that that are using the latest version of the Intuit software, that their browser software is up to date
• If they are logging in from a company workstation, ensure that their company doesn't have any restrictions in place to prevent that connection.
  • Once a member tries these things they can contact Intuit themselves for assistance.  They should mention that that they have verified they can log in manually to their online banking site and that they have updated their password (mention the # of characters in their password).