Only a CU*Answers team member can add a new user ID to CU*BASE.

Please submit a “Credit Union Security Authorization Request” available in the store. (See link below.)

This form must be completed and signed by the credit union’s security officer listed on file at CU*Answers. Please complete ALL fields of ‘Section 3: Credit Union Authorization’, or the form will be rejected.
 
The User ID request is added to AnswerBook for documentation.

All CU*BASE user IDs are ten-characters long and are created with the following format: 

• first six characters of the employee’s first name 
• first letter of the last name (note: all user IDs are unique, so this may be replaced if an identical user ID already exists) 
• three-digit number assigned to the credit union (CUID)

Example: Andy Smith at Bedrock Credit Union - ANDYS860