Great question! There are a few pieces of information that you can give us that will help us solve your support issue even faster. It helps to know:
  • What your User ID is,
  • The ID of the workstation that you were working on when the problem occurred, and
  • The version of GOLD that is running on that PC.
  • It is also useful to know what your operating system is (Windows 98, 2000, XP).

If there is a printer involved, there are a couple of additional items that are important for us to know:

  • The ID of the printer,
  • The make and model of the printer (such as HP LaserJet 2300dtn), and
  • How the printer is attached to your system (is it directly attached with a printer cable, is it attached to an HP JetDirect Print Server, or does it have a network card built into it?)
The more information you can provide us with, the more quickly and accurately we can help you so that you can get back to doing what you do best: serving your members!