I would like to set a member’s temporary online banking password to a custom password and then require them to change it within 24 hours. How do I do this?

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The custom password reset feature on the online banking password reset screen (accessed by Tool #72 Update Online/Mobile Banking Access (OLBPIN), Tool #14 Member Personal Banker (PB), Phone Operator, and Standard Teller) requires that the member change their password upon logging into online banking.

Since this is a temporary password, it will expire after 24 hours. These added layers of security allow you to set a temporary password that is outside your general temporary password reset configuration, while also requiring the member create a new one within a set window of time.

If the member does not create a new password before the temporary password expires, they will need to reset the password again using the "I forgot my password feature" or by calling your credit union.
NOTE: This custom password reset feature is an additional password reset tool that needs to be configured in your Online Banking Password Security Settings configuration (Tool #569). It will only appear for use by an employee if it is activated by your credit union.