These symbols print when the printer doesn't know what graphic or font to use for the logo, signature, or MICR line. There are a few possible causes: Is this a new printer? If this is a new printer, the first thing to consider is whether the other printers at the credit union use Check Secure devices. Check Secure devices are no longer sold and are not compatible with new printer hardware. To transition from Check Secure devices to the new software based check printing methods, contact CU  More...

Verify that the printer cable is securely connected to both the check secure box and the printer. Check the mode switch, located on the back of the check secure device, and make sure it is set to zero. Make sure the check secure card is properly inserted into the device. Press the Reset button on the back of the check secure device. If flashing persists please call the Systems department. NOTE: Support for CheckSecure devices is sunset as of July 1st, 2014. Contact Lender*VP to learn abo  More...

There are two things to consider when planning for check printer recovery: First, if the printer fails, how will you recover quickly? Printers are available from CU*Answers via express shipping - but can you afford to be down while you wait for a new printer to arrive? One possibility is to use duplicate-model printers for different printing functions. It would then be a simple matter to turn your teller history printer into a check printer in an emergency by moving the MICR-toner in and changin  More...

There are three things to consider when doing failure-planning for your Check Secure unit: First, is the existing Check Secure an internal check module with a shuttlecock cartridge? These units are no longer produced, and replacements are not available so you will need to plan accordingly. If this type of unit fails, you will need to switch over to an external Check Secure unit and flash card. Your current Check Secure files will not work on the new unit - they will need to be converted. You s  More...

Check the obvious reasons first: Does the printer have power? Is there paper loaded? Is the cable to the PC that drives it connected? If all of these are fine, then it could be that communication to the check printer has failed. Perform the following actions to resolve the situation: 1.) Disconnect the print session 2.) Power down the PC that hosts the print session 3.) Physically power down the printer 4.) If there is a print server, power it down by unplugging the power cable 5.) Power dow  More...

There are a host of things that you will need to take care of; all the usual, of course - letterhead, business cards, and such. On the technical side, there are several things to watch for: A change of address generally implies that you are going to move (or at least add a location and use it as your main facility). You will need to contact CU*Answers early in the process to make sure that you have a communications connection early in the process. Adding or moving MPLS lines takes time - most ci  More...

Yes, this is normal. The role of the Check Secure unit is to provide a secure means of passing logo and signature information for check printing. The external unit and card allow you load files at the beginning of your day and also allow you to remove the card and place it in a secure location when you are done. When the printer is shut off for the night, the necessary font files drop from the printer's memory and are no longer available. When you insert the card, it loads data into the memory  More...

The currently-supported check printing method is an external Check Secure unit and Check Secure card directly attached to a networked laser printer. The Check Secure card is inserted into the Check Secure unit, an external box about six inches deep, eight inches wide, and about an inch tall with a separate power supply. A print cable (male Centronics micro-36 Parallel to DB25 Male IEEE 1284 rated cable) is run from the printer port of the Check Secure device to the networked printer. NOTE: Se  More...

The currently supported laser printers no longer allow pass-through printing configurations. Consequently, all check printing operations require a printer that has an internal print server so that the printer can be attached directly to the network. The printer is networked using the internal print server connection to the network and then the check secure unit is attached to the printer's parallel port using an IEEE 1284 bidirectional printer cable.

On the back of the Check Secure device adjacent to where the power line is attached, you will find a small, black pin. This is the reset button. When you press this, the card will reload into the memory of the printer, the lights will flash solid for a moment, and a fonts page will print (if one prints ordinarily on load).

The extra hardware that comes with a Check Secure Device is a 6' serial cable and a power supply. The power supply plugs into the back of the Check-Secure unit and should be plugged into a surge protector. The serial cable plugs into the "Printer" port on the back of the Check-Secure device and the other end plugs into the back of the printer. After completed, insert the Check-Secure Card and you should receive a font page. flashcard flash card

Older models of laser printers were able to support a non-network connected configuration for the check secure devices. Drivers were loaded on the workstation as normal, but the printer was configured locally. A parallel cable ran from the PC to the check secure unit's parallel in port. A IEEE 1284 bidirectional printer cable was then run from the check secure unit's printer port to the printer. These printers are no longer supported although some remain in use in the field.