This error occurs when trying to print a document that is specified for one size of paper to a tray in the printer that is set to print on a different paper size (for example, printing a document that is designed for an 8.5” x 11” sheet of paper to a tray that is set to legal size paper). The error can also occur if you have the wrong size paper in the drawer. The solution to this problem is you either have to change the tray to which you are printing, or change the setting of the tray on the printer.
 
To check the paper size set for the tray on the printer follow these steps:

  1. On the printer, press the green button with a check on it, known as the “Enter” button.
  2. Scroll down the Menu to “Paper Handling” and press Enter.
  3. Select “paper size” and press Enter.
  4. Select “paper type tray X”, where X is the tray in question.
  5. Select the desired paper size and press Enter