No, our CSRs will not reset the 2-character CU*BASE Employee IDs for your staff.   This must be done by an internal CU security officer. Use Tool #762 Reset Employee ID Password.  (This can also be done via Tool #327 CU*BASE Employee Security using the Reset PW option.)

It is important that credit unions insure proper training to their employees regarding the expiration of their CU*BASE Employee ID password. We deliver a warning message of expiration 7 business days prior to the staff member.  If an expiration occurs, it is important someone at the credit union be available that has security authority to reset the password for this employee. Many times this happens on a Saturday when only the teller staff is at work.