Remember that in order to use IDENTITY CHEK(SM) you must be signed up with Primary Payment Systems to use their service.  When you recieve this message please call Concord at 480-624-4360 for the current status of the IDENTITY CHEK service. 
If you need technical support please visit to email their support staff.  If you would like to speak with technical support you can also call 877-399-4545.