Yes, CU*Answers does maintain a list of Best Practices on many levels:

  • First, visit, click on "I Am A Client" and then look for the Best Practices section on the left-hand navigation panel (near the bottom of the page) - OR, use the link below to go directly to the Best Practices page now.
  • CU*BASE contains a usage database where clients can record their use of key features; a Peer Analysis Guide is published annually compiling all client usage information.
  • Every CU*BASE device has a distributed graphical help system outlining the usage of CU*BASE and Online Banking.
  • Every CU*BASE device is linked to our web training solutions, including a web-based version of our online help, topical documents, and online education.
  • Every CU*BASE device includes a "voice of the customer" database link to our AnswerBook project (see