Level 1 – These first level calls guarantee a prompt and effective response from Client Service Representatives. Most calls fall into this category.

Level 2 – These calls require more technical expertise specific to the issue that cannot be solved from the initial contact.

Level 3 – These client interactions require taking a business response to client issues that might need modifications to a process, approval to spend resources on new processes or a CEO-to-CEO response to ensure that our clients can act. All VPs, CEO, CFO and CIO would be responsible for these issues.