This procedure should be used if the member's password expired due to non-use.  The error message the member will see reads:  It has been more than xx days since you last logged into Online Banking. Your password has expired. Please contact the Credit Union to reactivate your password.  (Click the Related Q&A link below for instructions on what to do if the password was disabled due to invalid retries.)

  1. Launch Tool #72 "Update ARU/Online Banking Access" (shortcut: pin)
  2. Enter the member's account number and press Enter
  3. Change the date in the Last logged in date or reactivation field to the current date.  (Optionally, you can also reset the password to the last four digits of the SSN, but this is not required unless the member also cannot remember his/her password.)
  4. Press Enter to save the change