CU*Answers strives to accommodate our clients by offering training in many different formats, from full classroom offerings (see the current CU*Answers University Catalog) to online learning and web conference sessions.  We also offer individual training sessions, and workshops which can be held either at a credit union site, or here at CU*Answers.

For credit union staff to train internally, we offer our web-based online courses as well as hands-on learning using a "pretend" CBX credit union called Bedrock Community CU.

Training is performed both at CU*Answers and the client site. To ensure a successful project, we will engage your team approximately 6 months prior to your conversion or merger using education tools, training, recurring communications, etc. A minimum of two weeks hands-on training is scheduled for all staff at the client site prior to conversion.

Our trainers work with the credit union staff on-site for the first live week after the actual conversion for continued training and support. The Conversion Call Support Center is available for 2 weeks post-conversion.

This is an interactive training tool for credit union staff to use for both pre-conversion and new employee training.  Please refer to the website for detailed information.

Bedrock is a set of training files for our online clients. Bedrock is used both pre-conversion and post conversion for new employee training.  Please refer to the website for more information.

A CU*Answers University course catalog is developed each year outlining the year of CU*Answers University including a course schedule, course syllabi, and numerous training tools.  Most CU*Answers University courses are webinars; however, there are a few in-person events as well. Review the Education Catalog for events.

To help move from theory to actual hands-on, get-the-job-done training, it is sometimes necessary to get together with CU*Answers trainers in a hands-on “lab” environment. CU*Answers encourages credit unions to take advantage of CU*Answers' training room and workshop environment to actually enter the configuration and start the processing for many of the topics described in the CU*Answers Catalog.