If my member is at a vacation or winter location and I need to send a new pin or credit card to them, will CU*BASE send the alternate address with the maintenance record to Fidelity so my member receives the mailing there?

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If my member is at a vacation or winter location and I need to send a new pin or credit card to them, will CU*BASE send the alternate address with the maintenance record to Fidelity so my member receives the mailing there?

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CU*BASE does not send any alternate address information to FIS. If you need to send a mailing to your member at another location other than their primary address you will need to go to FIS VPN site to enter the alternate address for delivery of PIN or Credit Card. At the time of your conversion training your FIS trainer will go over this procedure with you and would be happy to assist you if you need a refresher.

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If my member is at a vacation or winter location and I need to send a new pin or credit card to them, will CU*BASE send the alternate address with the maintenance record to Fidelity so my member receives the mailing there?

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If my member is at a vacation or winter location and I need to send a new pin or credit card to them, will CU*BASE send the alternate address with the maintenance record to Fidelity so my member receives the mailing there?

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