How would you like to significantly decrease the number of calls from members asking to have their online banking password reset?  That's the main point of the Online Banking Security Questions! Members who forget or disable their Online Banking password can take care of it themselves! No emails, no waiting, no need to call the credit union. 

Members choose the questions and provide their own answers—answers only they will know.  After a member sets up his Security Questions, he can click the “I forgot my password” link on the new login page and have his password reset immediately. After answering the three security questions correctly, the member will immediately be directed to set up a new password, then he’ll be logged in. Questions and answers can be changed later using the “Preferences” link in Online Banking.