For online credit unions, contact a Client Service Representative or complete the It's Me 247 Configuration Change Request Form (see the link below; requires Microsoft Word) to activate this flag. 

For self processors, this is done using OPER Tool #5356 Online Banking Configuration and OPER Tool #5511 Audio Response Configuration.

IMPORTANT:  If you have already activated PIB and your members have a PIB profile, remember that the ability to view ACH records is controlled by the member's individual PIB profile settings.  So if ACH was not turned on in your credit union's default PIB profile, or if an individual member modified his or her own profile to deactivate ACH maintenance, then the ACH features would not be visible in Online Banking