This is due to the wrong print setting in ProDOC for a Carswell thermal printer.  To correct this follow these steps.:

1. Pop a receipt in ProDOC - you may either use the "receipt_test.txt" file, or reprint any receipt from GOLD
2. Click on the "..." button immediately to the right of the "Print" button
3. Select the first option - "Print Original Files"
4. Click "Print" to test