In order to provide a permanent record of a member's interactions with your credit union, Collections Trackers are retained on the system for the life of the membership, and even get moved to closed account files should the membership/account be closed.
All other Tracker Types are subject to the retention schedule outlined in Tool #277 Configure Tracker Types. Most of these are CU-defined, with a few exceptions for standard system Trackers:
Tracker
Type |
Minimum Online
Retention Required |
Maximum Online
Retention Period |
| Audit Trackers (AT) |
5 years |
7 years |
| Notice Trackers (NT) |
5 years |
10 years |
| Sales Trackers (ST) |
6 months |
3 years |
| Collections Card (XX) |
10 years |
Permanent |
| All Other Tracker Types |
6 months |
Permanent |