Loan payments for loans with a 360-day interest calculation cannot be made through audio response due to the complexity of accepting these payments.  Your member can make his payment online through It's Me 247 if allowed by your credit union.  Otherwise, the payment can be made through the CU*BASE Teller or Transfer software.  Alternatively, your member may agree to let you set up an Automatic Funds Transfer (AFT) to make the payment automatically.