Pre-conversion training is done via multiple methods, including online classroom applications and on-site training by CU*Answers experts.  This includes a comprehensive CU*Expert program designed to train select credit union staff for a higher level of CU*BASE competencies. In essence, these will be your teams' go-to leaders for answering Level 1 CU*BASE support questions.  Your conversion coordinator will work with you to determine the most appropriate training package prior to conversion.