Yes, a digital help desk system is utilized called the AnswerBook.  All client contacts (phone, email, fax) are recorded and tracked in this tool.  Credit Union employees can also use the option to submit a question to the team.  The AnswerBook also provides a knowledge database that covers not only CU*BASE topics also topics related to CU*Answers and the credit union industry.  It does not duplicate the online help, but adds pertinent information about credit unions' most commonly asked questions.  Clients can view their own credit union's help desk questions and answers through an integrated access point within CU*BASE.