You can do this by going to Phone Operator and selecting F9-Add Cmt/Message. Then select option 1 and create a new line with comment type 7. This next screen will list 22 options for an audio response message, but you can select 99 for an online banking message. Type your message in the next screen and save changes. Finally you will have the option to create an internal comment and purge date, enter to save and send the message. When the member has accessed the message in It's Me 247 the comment will change from SENT to READ.