For Member Reach Plus (Outbound Call) credit unions, your member emails come to your Member Reach inbox here at Xtend.  Each day, we forward your emails to your credit union.   We do this so we can easily collect your invalid emails and your Opt-Out requests in order to process them for you.

If you select “Reply” or 'Forward" please make sure you replace the Member Reach email with the email of your member.   If you do not replace the email address, then the email is not sent to the member but back to your Member Reach inbox. 

Please verify your email is going to the right person before sending. You may also wish to remove the FW or RE found before each subject line. Doing so helps to keep your email appearing fresh and consistent to your members.

Happy emailing!