The first thing to do when a member claims their Pay My Bills icon is missing from online banking is to check their personal PIB profile. Here's what to do:

1.  Launch Tool #14 "Member Personal Banker"

2.  Enter the member's account number and press Enter

3.  Place a check in the Personal Internet Branch (enroll of change PIB settings) box

4.  Press Enter 3 times to reach the appropriate screen -  Configure PIB Profile

5.  Look at the very last option on this menu - Manage Online Bill Pay.  There must be a check in this box for the member to see the Pay My Bills icon and have access to the online bill payment tool.

6.  Continue to press enter to save until you are back to the home page