Verify the following:

1. Can the PC connect to the network? If it cannot, this is likely the problem correct the network issue.

2. Are the Topaz drivers installed? If not, install them.

3. If the Topaz drivers are installed and there is no pad, ensure that the Prodoc.ini has the line 'Pad=#' set to 0. If not set it to 0.

4. If none of these correct the issue contact technical support.