The system will automatically generate an email any time an member's password is reset using the tools in CU*BASE (such as Tool #14 Member Personal Banker) or in online banking by the member. This message is sent automatically to the email address already on file for the member. This is a security feature that is intended to warn members if someone else initiates a password change on their accounts without their knowledge. The content of the email reads as follows:

If changed by a member in It's Me 247:

Your online banking password was changed on mm/dd/yyyy.  For your protection we are sending this message as confirmation to verify that this change was made according to your instructions.
 
If you did not initiate this change, please contact your credit union immediately.  Remember that if you have more than one membership at the credit union, the change may have affected only one of the accounts

The message will also be placed in the member's Secure Message Center in online banking.

(A similar but slightly different message will be sent if an employee resets the password.)