We strongly recommend that you regularly test access to the HA server to ensure that you can connect to CU*BASE in the event of an HA rollover test or actual disaster. We recommend that you perform this test monthly and whenever you make a change to your network. To perform this test, follow the instructions below.
 
1.   Ensure that Telnet is installed on your workstation. 2.   Open a command prompt.
  • In Windows 7, click Start and at the prompt, type the following: cmd and press enter
  • In Windows 10, type the following into the Windows Search box: cmd, and when the result appears, right click and select "Run as Administrator"
For CU*Answers clients:

3.   At the open command line window, type the following: telnet ha.cuanswers.com 449

For Site-Four clients (CU*NorthWest, CU*South)


3.   At the open command line window, type the following: telnet ha.site-four.com 449

4.   Press Enter.
 
After performing the steps above, you will see a blank screen with a blinking cursor, indicating that you successfully performed the test. Press any key to terminate the test. Then click the “x” in the top right corner to close the window.
 
If you do not see a blank screen with a blinking cursor, please contact your network administrator or CU*Answers Network Services at helpdesk@cuanswers.com.