CU*BASE does not perform any automated card reissues for any credit union or vendor. With the exception of two platforms*, all plastic card reissues are done for the credit union by their vendor. The normal process is the vendor sends the CU a couple of reports once monthly (usually 6 weeks out from expiration of card). One is a reissue report, the other a non-reissue report. The CU reviews and makes changes to the vendor system prior to their cutoff date for ordering the reissues. All cards are processed and sent off of the vendor’s system.
NOTE: CU*BASE does have an option your credit union can use to update the expiration dates on your plastics in CU*BASE: Tool #147 "ATM/Dbt/Crdt: Card Expiration Processing." Use this in conjunction with your vendor report to locate and update the expiration dates for those cards being reissued by the vendor so the dates will match.
*We do have two vendors who
do not process the reissue of cards for our clients. They are JHA (f.k.a. PEMCO) and OneBridge. Credit unions who process with them will use Tool #147 "ATM/Dbt/Crdt: Card Expiration Processing" in a different manner. There is a flag turned on their BIN configurations (Tool #146 "ATM/Dbt/Crdt: BIN Config Inquiry"). The Card Expiration process setting is set to an ‘R’ for Reissue and Expiration Dates. They use this process to
manually reissue their cards through CU*BASE but the system
does not automatically process the card reissues. Once again they use the reports they receive from their vendor to match back against our database to perform the reissue process.
Please use the link below to review the Reissue Cards reference document.