An indexed database like the photo ID vault is only as good as the data typed into the index fields on each image stored.  When IDs are scanned it is critical that the SSN entered is correct.  If this accidentally gets deleted (reset to 000-00-0000) during the scanning process, or someone fat-fingers a stray number into that index field while saving, that ID image is now attached to the wrong SSN.  CU*BASE uses that SSN to locate the ID.  If multiple IDs have been scanned under the same SSN, the system will display the most recent ID on file with that SSN. 

That's why it's very important that users take extra care when scanning IDs into the vault, because once the data is there it can be next to impossible to find it if the index data is incorrect.  In most cases CU*BASE helps make that easy by populating the key index fields automatically from the CU*BASE screen you are using.  If you are scanning the item in independent of CU*BASE, you'll need to be especially careful as you fill in those index values.  NOTE: If you notice a particular CU*BASE function that does not populate the correct data into an index field, whether SSN or name or whatever, do let us know as we may need to investigate and make appropriate programming corrections to that particular workflow.