This user must have at some point chosen F21 "Select assistance level" and changed the level from "Intermediate" to "Basic." The Basic view of the "Work With All Spooled Files" screen is what that user was seeing while everyone else at the CU was seeing the "Intermediate" version. CU*BASE only has GOLD panels for the "Intermediate" view of IBM screens.

To correct this, the user should use F21 "Select assistant level" and changing the value back to "Intermediate."